Huge SW flyer & fan here.usually. However the last 2 days for me have been so frustrating with having 3 flights cancelled with no explanation from reps. No one would tell me if they were due toMAX 8’s or not. I was able to rebook eventually (by the luck of the draw & stalking the SW flight page via the APP ) & the other with an agent re booking me. However both of the rebooked flights on the SW webpage have those flights as 737-800 flights. But when I called SW to confirm the flights~ BOTH agents told me that “on THEIR end ~ their screens say thatthose flights are MAX 8’s & WILL be cancelled.” WHAT?!?! So the agent actually cancelled my flight & said good luck 😬🤦🏽♀️ ~ it was only after my own research & calling back & telling a new agent that something is wrong! Why is your screen saying something else then mine? She put me on hold & talked to supervisor who said ~ no they aren’t MAX 8’s & that what is showing on webpage is correct. So I rebooked my original flight ~ thank god there were still 2 tickets. But I’m still nervous because I have a feeling~ I’ll still get cancelled & there will be no one to take the blame. I’m so very frustrated. I personally fly a good 30 flights per year with SW & this is beyond frustrating. **For reference: one of my flights is for this Sunday 3/24/19 PHL TO DEN #3480 leaving at 7:00pm arriving 9:25pm. On webpage it says 737-800 but it says 737M on the reps. My concerns are that SW agents are not being giving correct info & people are CANCELLING their flights thinking they are Max 8’s! SW please help me to understand this HUGE debacle.
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