03-08-2017
04:42 PM
Southwest does many things wrong, and, unfortunately, as they grow they move towards implementing more and more consumer un-friendly policies. But one thing they do not do wrong is their "no change fees" policy. Unlike other carriers, they don't charge a fee to reuse funds from changed or cancelled flights - -even on non-refundable tickets. They do however place significant limitations on those funds. They always have -- this is not new. It's easy to get tripped up when using them, and, sadly many phone reps just aren't great about communicating the details, which leads to confusion. (Especially concerning the initial expiration, which is one year from the date of purchase, not travel.) Now, more than ever, it's up to the responsible consumer to fully understand the terms and conditions of every financial agreement they enter into. Any class action regarding this is destined to fail. The tickets are non-refundable when purchased. This info, and the expiration date of the ticket/funds is communicated on every email confirmation when booking, changing or cancelling a ticket. Q: There is a way to possibly recover some funds once expired -- was that option not offered to you?
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03-08-2017
08:03 AM
Try adding or removing your middle initial from the "Enter Traveler Info" section at the top of the page. If your did or didn't include it in your original reservation it will need to match on the new reservation when you try to used your funds.
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