03-29-2017
11:28 PM
03-29-2017
11:28 PM
When I was returning from Las Vegas, the driver of the shuttle between the airport and the car rental center had called ahead for a wheelchair to meet us but none was there. She asked me to sit on the bench and someone would be right there. After 15 minutes I had another Bus driver call to check on the wheelchair and was told it was on the way. It finally arrived after waiting almost 30 minutes. When I was checking my bags at the counter, I was told I would not be on my scheduled flight and was curtly chastised for not arriving earlier. If I had known it would take that long I would have piled my luggage on a cart and se. and pulled in behind my walker somehow. Is this problem common?
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03-25-2017
11:16 PM
If this or any other problem happens, ask to speak with the Complaint Resolution Officer. Every airline is required to have one available either in person or by phone.
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