Southwest Airlines Community

Hi @ancarro,   It sounds like there were at least a couple things going on here, the first being a Customer Service issue. Based on what you've written, I think we may have missed an opportunity to offer the Southwest Hospitality for which we're truly known. Regardless of the regulations surrounding the event, I think it goes without saying that nobody appreciates being ignored or having instructions shouted at them from afar. I'm truly sorry that was your experience.    Flight Attendants are not required to lift or move bags around on the plane, and this is for their Safety. Our Flight Attendants have no way of knowing what is inside a bag or how heavy it is, and because their primary responsibility is ensuring the Safety of our Customers, they need to avoid situations that could potentially cause an injury.    That said, I hope you'll come back and allow us to serve you again in the future. I'm confident we can provide a more pleasant experience than this one.    ... View more

Regarding take-off and taxi, when the forward door is closed, the phone should be in airplane mode.  However, if you have purchased the wifi option, you can text with your cell phone at any time, even before the 10,000 foot announcement.    Regarding the landing, I understood that once wheels are on the tarmac, you can switch out of airplane mode and text if you did not use the wifi option, but you might want to ask a Southwest flight attendant during the flight just to be confirm. ... View more