Southwest Airlines Community

Hi @glenviewd,    I'm sorry to hear about the challenging situation your brother is in, and I know you must be very eager to see him. Rapid Rewards, our loyalty program, uses a "Points" system instead of a "miles" system. We don't have a medical emergency program built into Rapid Rewards, but Southwest Airlines has always been dedicated to being a leading low-cost carrier. If your travel plans are flexible, we have a great tool called the "Low Fare Calendar," which you can use to find the best fares we're offering throughout the month. Right now, we're also running a fare sale, so it's a perfect time to check Southwest.com and see if your city pairs are included.    ... View more