I just ran into the same issue. I called Southwest and talked to both a reservations agent who offered no solution, and then referred me to a Customer Relations number, who also provided no solution to their error. It's amazing they think that offering to board after the rest of the A group boards is a reasonable solution. Rarely are all of the Business Class slots taken. How about they offer those up to their most loyal customers? Big miss for a company that brags on their customer service. It sure let's me know where I stand as a "preferred" customer.
... View more