Southwest is by far my favourite airline. If you have a kid like I do, you will be treated like a VIP. In our last flight, my son was ready for a diaper changer and guess what we don't have the diapers. We thought the diapers were in the carry-on but it was in the check-in baggage that we checked in. Our flight had a layover where you didn't have to get down the flight, we asked the flight attendant if they have diapers. He said they don't carry them but he would see what he can do for us. While we are panicking about the situation he returned back with diapers of different sizes which was more than amazing. We asked how he could manage to get diapers, he said as soon as he spoke about the situation to the flight captain he left the pit in a flash, ran to the convenient store and grabbed some diapers for us. SWA go above and beyond to offer best experience to their customers. Also the way they handle cancellations and flight miss situations is superb.
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