Dear Southwest Airlines,
I just wanted you to know, that I have truly seen how this company pulls together as a big family when tragedy strikes.
My sister Donna Kelly and her husband Tim Kelly who are Flight Attendants with Southwest, were involved in a motorcycle accident last Wed. on their way to their home in Las Vegas, where they had just moved after getting assigned to hubs there. While in ALB, NM. They had a blow out and were thrown from the motorcycle. Donna sustained a closed head injury and expired Thursday in the University Hospital at ALB. and Tim has several fractures, Ankle, 4 Ribs, Vertibrae, and Scapula with a dislocated shoulder. He has returned to Las Vegas as of Saturday to recover.
The reason I am writing is that we contacted Southwest Airlines and told them of the situation and they took our immediate family under their wings and made sure we got up there to her on Thursday morning and back home whenever we needed to. They also set us up with Hotel accommodations and food for however long we needed.
Everyone was so nice and caring, Our family could not be happier with the way we were treated by EVERY SINGLE employee we encountered.
Donna was a 15 year vetran of Southwest Airlines and now we know why she chose such a great company/family to have a career with.
THANK YOU ALL SO MUCH
Ron Horton and Family
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