Dear Valerie,
What a beautiful job you have !! Reading all these positive letters of SW customers!I I only flew twice with SW. Last year between Houston and Dallas. It was an experience I will never forget. All the employees I met on the ground as well as on board were so very very nice! I really experienced the famous SW customer service I had read about. I went to Dallas to attend the Servant Leadership Conference. Colleen was there too and that was the first time I met her. Also an experience I will never never forget!! I work for KLM as a flight attendant and I feel that within this company a lot more heart is needed. I am doing unorthodox 'heart actions' to show the management and my coworkers how much more FUN our work can be with just a little more 'heart'. SW is inspiring me ever since the first time I read about Colleen and the way she is/was leading the employees from the heart.
In my eyes you are so lucky to work for SW !!
Heartgreetings from Laura
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