The new system is in place now, I have had A16 when checkin for the pass 6 years,checkin for tomorrow flight low and behold A-35. Hey Southwest if you want me to change airlines just say so.
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what really gripes me some gate agents wont let me take my wife's carry-on down to the plane so our luggage is above us. She wiil be there until my broading pass is scan. some will let me do it some won't. my complaint is no two agents, lets get on the same page.
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