Southwest Airlines Community

That ridiculous excuse, as you call it" is actually policy. Family boarding is for the kids and parents. This does not include anyone else. If she was too "fragile" for the exit row, then one of the Dads should have manned up and switched seats with her. ... View more

Mikey11, the company does not say we made a mistake because they didn't. There is a fine line between accommodating certain people, like true pre boards and families with children, and taking care of the people in the B & C boarding groups ... View more

How much you spend each year is not a consideration. Saving seats is inconsiderate no matter how much you fly. It really is that simple. ... View more

Southwest will not be able to watch your bags while you get your car. Ask for a SkyCap at the airport for assistance. ... View more

Thank you, I know how family boarding and preboarding works.    They did it by the book. Like I said, if the men were so worried about frail grandma then they could have changed seats since one of them was sitting alone.  ... View more

Chgoflyer, on all flights the exit row passengers must give a verbal okay that they agree to the conditions expected to sit in an exit row. No one is "made" to sit there. She would have been moved had she disagreed with sitting there. Maybe one of the 2 dads should have switched with her if they were that concerned.   Also, there is a policy and family members are asked to board in their boarding group. There is nothing sinister about this story. It is just another example of someone trying to make a story that is not really there. ... View more