06-01-2017
02:22 PM
My last job before retiring took me all over the country and world, traveling about 50% of my time. I retired at the end of 2013 with ~138,000 RR points with all the honors. After retiring, my wife and I moved over 1800 miles to a new city and rented for a year while our new house was being built. Then there was another move and settling in, and some more settling in. And, a little more time went by. After the two moves, some of the mail arrived at the new house, some never did. It’s hard to say if I got any written warning or not. No one will ever know. Anyway, I started seeing emails from Southwest now showing a zero mile balance. WHAT? All this time I’d been a better-than-average customer, retired, and since I was no longer traveling for a living, Southwest deems it ok to delete my miles. So, that’s how you treat customers and now retired seniors? To add insult to injury, I keep getting emails and mailings wanting me to get a Southwest credit card. Really? So, one day I called and asked if I got their credit card, would I get my miles back? We all know the answer to the question. If I had, I wouldn’t be writing this. I think it’s a really crappy policy and no way to treat people. Is there really no way to get the miles back?
... View more
