The only complaints Southwest care about are the ones filed with the DOT. That is where the published ratings come out that SW is so happy to brag about. Make a formal coplaint with the DOT.
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06-12-2017
08:10 AM
06-12-2017
08:10 AM
I believe it was a weather related delay in BWI however my issue is, if SWA knew my grandmother would have no chance of making connection why would they even allow them to take off? It seems crazy to me to have her fly to BWI only to have to sleep at airport or make other accommodations on her own. Very sad.
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