Dear South West this may not be the place for this blog however I was not sure where to communicate our dilemma:
My husband and I have been loyal fans to SW for three years, we met online and from the beginning our airbus between northern and southern California was South West!
Last year we were assured twice by customer service that if we saved our rapid rewards we could utilize for a free flight to Hawaii, well now we have saved and even though we had millage plus plans with other major airlines with competitive ticket prices.
We stayed loyal to south west. When we called to reserve our trip they said they no longer offered this option as it was part of a partnership. Well needless to say our flights were very expensive (above a thousand dollars).
The flights, the crew and the honey roasted peanuts are great we built our love in the skies with SW and would have loved to continue it into our honeymoon and find ourselves letdown :(
M & R
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My husband and I have been loyal fans to SW for three years, we met online and from the beginning our airbus between northern and southern California was south west! Last year we were assured that twice by customer service that if we saved our rapid rewards we could utilize for a free flight to Hawaii, well now we have saved and even though we had millage plans with other major airlines we stayed true. When we called to reserve our trip they said they no longer offered this option as it was part of a partnership. Well needless to say our flights were very expensive thank god for a gift of time share.
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