I was scheduled to fly out of Denver at 4:15 pm today. I am in Salt Lake City so had a shuttle scheduled to get me there. At 9:06 this morning I got a text message notifying me that my flight had been cancelled. Text gave link for re-booking and I tried it but a dead link. Called Southwest Customer Service and it was confirmed that flight 3513 had been cancelled. Immediately went on line on hotel computer and it showed open seats for the flight but all other flights booked full for today. I purchase two seats because I am a large person. Customer service rep was ready to book me for tomorrow but was not sure of my relatives plans tomorrow. When ahead and booked for later in the afternoon. Then had to rebook my shuttle from Colorado Springs to Denver but the only shuttle available gets me at Denver 6 hours early. Now I have to book a shuttle in Seattle because my nephew will be working and can't pick me up tomorrow. Add to that another night in a hotel that is not exactly inexpensive.. I don't fly that often and have always had good luck with Southwest. I have checked flight 3513 on Flight aware and it shows in the air to Denver but also shows my flight from Denver to Seattle cancelled.
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Thank you for reminding people of Southwest Airline's policy for people of size. Although I do not travel by airline that much, during my time in the Air Force, I had to travel by commercial air a lot for temporary duty assignments. I am a large framed person and have shoulders that are a bit wider than the current 17 inch seat width. Regardless of whether or not I am overweight, my shoulders exceed the designated shoulder width. Southwest's former policy was that the price of a second seat for "people of size" would only be refunded if the flight was not fully booked. A while back it was changed to their current policy, second seat cost will be refunded, no question's asked. Generally I pay extra for early boarding so I can choose my seat carefully so as not to inconvenience other passengers . . . What is amusing though is when I pay for a second seat, SWA gives me a document to place on the second seat to indicate it is taken. When people walk down the aisle, they ask if the seat is taken. I reply yes . . . some will argue that it is "first come, first served". I normally sit in an aisle seat. I tell them I paid for an extra seat and they eventually move on . . . I try to be considerate of other people but there are unhappy, angry people on every flight . . . ignore them . . .
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