Southwest Airlines Community

exquisitebones · ‎07-24-2017

I too have had mixed experiences and just had a horrible one with a super rude gate agent in San Diego. My daughter is 4 and I am and have been A list, for a long time, and I was sent away and told I had to forfeit my benefits or have her board in her own group? haha! Are you kidding. So I got pushed back to family boarding. (At the end of the family boarding line too!) its super frustrating because cause all other airlines I have status with don't act like this, they cover your underage companions with elite status too. I love southwest but that was a really lame experience.

exquisitebones · ‎07-19-2017

I am in a situation. I got married, and changed my name, and I need to update my RR account. I have sent ALL the proper documents but the process takes an obscenely long time and I travel consistently. My Married name (on my A-list, and companion pass) Is completely in accessible until southwest changes it. Problem: I need to fly tomorrow, and I have come to terms with not getting to use my A list, the issue is, I need to fly my 5 year old as a companion to the job with me tomorrow and I cant add her... and southwest wont change my ticket to my maiden name so that I can use my companion pass. is there ANYTHING I can do? This has been the worst process of changing my name hands down.

Southwest Airlines Community

Re: AList Boarding with Small Children

Married Name Change - Rapid Rewards mishaps

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