The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for April 2009 are listed below. For April 2009, Southwest placed first in Complaints, fifth in Ontime Performance, and eighth in Baggage Handling.
April 2009
Complaints (Per 100,000 Custoemrs)
1. Southwest 0.19
2. Pinnacle 0.23
3. Skywest 0.29
4. Comair 0.35
5. ExpressJet 0.38
6. Alaska 0.62
7. Mesa 0.64
8. Frontier 0.78
9. Atlantic Southeast 0.96
10. Continental 1.02
Ontime Performance (Percent)
1. Hawaiian 91.1
2. Pinnacle 86.2
3. Skywest 85.8
4. Alaska 84.3
5. Southwest 84.1
6. Northwest 83.1
7. United 80.7
8. Mesa 80.6
9. US Airways 80.3
10. AirTran 78.3
Baggage Handling (Per 1,000 Customers)
1. AirTran 1.42
2. Hawaiian 1.89
3. Northwest 2.12
4. JetBlue 2.27
5. Frontier 2.48
6. US Airways 2.88
7. Continental 3.06
8. Southwest 3.24
9. Alaska 3.24
10. United 3.35
The Air Travel Consumer Report can be viewed in full online at airconsumer.ost.dot.gov/reports/index.htm.
