It dawned a beautiful late summer's day here in Dallas too, and the sky was so crisp and clear, it almost hurt. Little did I know until later that morning just how much the sky could hurt.
I was in my doctor's office for my annual checkup, when the X-ray technician told me that a plane had flown into the World Trade Center, but I assumed that it was a wayward light aircraft. It wasn't until I turned on the radio in my car and headed to work, that I got a grasp of the devastation. One of the only bright spots of that day, which had turned so dark, was when we received word that our last aircraft had landed safely.
The other bright spot in that dark day was the way we pulled together to take care of our Customers, our Coworkers (several of whom lost family members in the attack), and our own families. That day, and the days that followed were the scariest, yet the proudest time of my own Southwest career. If you would like to hear the thoughts of some of our Employees, please play the videos below. (These videos were made shortly after 9/11, and although some Employees' titles have changed, their sentiments still remain moving five years later.)
My parents used to tell me about how and when they heard of the attack on Pearl Harbor. During my youth, I was in my sixth-grade class when the teacher next door, Mr. Montgomery, brought us news of President Kennedy's assassination. Like those two earlier events, September 11, 2001, was one of those defining moments that reshape our lives forever. This is your opportunity to share your memories of that horrible day, and we are asking you to share what you were doing when the world changed. We ask that you keep your comments on topic and free of politics because this isn't the forum for that kind of discussion.
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