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Southwest CEO Gary Kelly Playing Guitar

cfox
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Southwest Airlines Chairman, President & CEO Gary Kelly discusses his love for playing music on his guitar. This video clip is an excerpt from a documentary in production called TONE.
12 Comments
alittleguitar
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G -- i'm a middle-aged guitarist too (although i dont play as well as you) who also has children chanting 'turn it down, dad!' if only my wife understood about having multiple guitars! we should jam.
Anonymous3281
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I wish Mr. Kelley would take a break from the strings and look at his company's NEW customer service issues. I was a dedicated SW A-List member, flying every week. I had a pretty upsetting in-flight incident with an attendant in the beginning of August, and of of yet ... have not heard a resolution. I received an email in the beginning of Sept. stating "we are still working on it.". A standard cover letter ... to explain delays in resolving customer service issue. How poor!! Since then, this past dedicated passenger has flow 7 RT's across the nation, and have only chosen SW once. Until I feel that SW appreciates my business ... I will not appreciate them as my preferred carrier. Can you strum the blues for me, Mr. Kelley?
rcpav
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Dear Mr. Kelley. HELP -- please play a song for me? I can't log onto your southwest airlines website anymore? I need for you to get someone in your IT department to help me? For about a month now, I can't log onto your website? It just runs and runs. It is the ONLY website I cannot get access? Did you update your website within the last month? If so, what do I do to get your software to load properly. I can't review flight information on line anymore, I can't book a flight anymore, I can't check in anymore, I can't do anything? And, your 800 number is not friendly--always waiting for 15 minutes or more, and your "customer service" employees are not equipped to answer IT questions. Can you strum your way to your IT department and have someone call me ASAP? contact information: rcpav at 412-787-5094 I love flying Southwest, but I am having trouble. I don't have trouble on my work computer. I'm thinking your website is not compatible with Windows Vista? But, I did not have this trouble a month ago? WHAT's UP? HELP!
Singing_the_Web
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Mr Kelly, Like an earlier poster, I have lost access to your website too, www.southwest.com won't load on any of the computers in my house. Called your 1-800 number, but they don't know anything about computers. Used ping.eu to check the routing, and I'm getting to swairlines-12, but no further. Your firewall must be blocking my IP. Please have someone in your IT department help me. Had to use the phone to make 4 reservations. It was very slow. I need access to the website. Help.
Anonymous3283
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Like the other posts.. I can no longer load your website and have sent several e-mails to your technical support. No help. I am so frustrated I am switching to other airlines to book flights.
Crystal_Scott
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Good Evening, My Family of 12 has just departed A Southwest Flight from Baltimore to New Orleans. We arrived in New Orleans with ZERO pieces of our 21 pieces of Luggage @ 8pm. Our flight from Baltimore to Houston was delayed (which would have cost us to miss our flight from houston to New Orleans), so the staff at BWI-Southwest put us on a flight from Baltimore to Tennessee instead so that we could connect from there to New Orleans. This was all done 15 minutes before the flight for Tenn left, So I am sure this is where our bags originally left us. (ALSO this flight was booked to capacity leaving us with minors sitting alone, and almost leaving two passengers behind without a changed ticket) Once arriving in New Orleans today at 8pm, And discovering no bags, the Southwest Baggage Claim Rep Courtnie said our bags may be on the Houston or Dallas flight coming in the next hour. We waited at New Orleans airport for two hours for our bags, and they did not arrive on the final two southwest flights. The Rep did not apologize or offer us any condolences the entire time, only saying there was no way to tell where our bags were until they arrived in someones unclaimed luggage section and she could call us then to have the bags shipped. We were traveling with several younger passengers and could not account for all the luggage claim checks, and she said we had to have the checks to report the luggage and she could not use just the passenger name to report the luggage. Now, its time to drive home in our TWO CARS from New Orleans to Baton Rouge and we have incurred an extra day of charges for our cars parked in long term storage by this time. ELEVEN PM!!!!! Thats 12 Passengers + NO LUGGAGE (21 BAGS) + EXTRa Day of Parking Charges! And the Worst Customer Service I could experience at such a Stressful Time. Here are all the Passengers names, We are looking for about two bags per person. Crystal Scott, Christopher Scott, Sybil Scott, Ridge Scott, Tyler Scott, Robert Battiste, Donald York, Kenrick Stewart, Freddie Mae Lamb, Marcus Spears, Carolyn Spears, Andrea Cunningham Thank You Crystal Scott
blusk
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I wanted to let everyone know that Crystal's bags were located and delivered. She has also spoke with one of our Customer Relations Representatives, and the issue has been resolved. Brian
James_Morasco
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Dear Mr. Kelly, The fact that I can't utilize a Standard Award for a flight that has plenty of seats available is not an understandable business practice. I earned the award by flying ONLY on your airline for years. I haven't flown enough to earn a Freedon Award, but none the less I have been a dedicated customer over the last 10 years or so. I never had a problem utilizing an award before (as far as my flight selection was concerned). I wrote to your customer service folks and got a lip-service type of response informing me of the number of people now in the Rapid Rewards program and how it's not possible to have more than about a dozen seats available for Standard Award peons, blah, blah, blah. You force me to take flights 7 hours earlier and 9 hours later than what we want to fly to be able to utilize the award when there are many, many seats open and not sold. Not selling me another ticket ever again should be factored into your equasion regarding holding seats only for Freedom Award recipients. How do you like this tune?
ernest_coberly
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Your website does not load-- reading blogs from October where other people have the same problem. I have tried for 5 days to access flights with no success. I do not have this problem with United,Delta, etc-- this has got to be costing you big time-- when will you have it fixed--- or should we just give up on booking on southwest-- ernie
John_Baucom
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I have been trying for weeks to open up your web site so I could search for flights for my next cruise but the piece of junk system you are using is not working and wont let me as well as other vita or could I say past customers cant open either. I have tired calling your phone numbers but that was a waste. I have used southwest for several years taking my trips especially my cruises but it looks like that will stop and I will be committed to another airlines that I can at least look up there flight times and price factors. I hope you are relizeing that you are loosing a large amount of not only money but good customers. The last thing I would say you might want to enjoy your guitar music since much longer that is all you will have. I hope it pays your bills and feeds your family???? VERY UPSET CUSTOMER
Jonathan111
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Same here!! This Southwest.com will not load for me on Mozilla Firefox, Chrome, or IE8. I have a Linksys WRK54G and did the firmware update and it did nothing. This is pathetic!
Judy_K_
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Used to love Southwest, thought they were a "different" kind of airline that treated its customers well. Don't know what happened, but they've been steadily declining in the last 3 years. I fly often, both for work and personal, but have flown Southwest less and less. Now, after a recent experience at SFO, I will never fly with them again. It was the last straw. My husband and I were flying to Chicago with our 2 children, age 4 and 16 months. Obviously, I had not purchased a ticket for my daughter who is a lap child. Imagine my surprise when I went to check in our bags and they said I would need to purchase a ticket for her because she was "extremely long". Really? Has this woman ever been around children? My 16 month old is 20 lbs (8% in her age group) and 30 inches long (40% in her age group) and still wears 6-12 month old clothing. I didn't think to bring her birth certficate because she is a baby and looks like it! She doesn't talk and barely started walking. We asked if our pediatrician could verify her birthdate by phone or if my parents could fax in a birth certificate. No, she refused any work around solution. She told us our only option was to pay $440 for a ONE WAY ticket to Chicago if we wanted our daughter to board with us because it's a safety issue that all 2 years olds need their own seats. Here's where it gets good. The flight was SOLD OUT!! So I had to pay $440 for a seat that didn't exist so that my 1 year old could sit in my lap. If safety is such a big concern for them as they claim, then why did they allow her to board without a seat? No one was safer because we bought this ticket. Only difference is Southwest is $440 richer and my vacation budget was $440 less. I immediately contacted Customer Service when we returned home from our trip for a refund. Still no resolution. I *just* got an address or fax number I can send the birth certificate and receipt in to and then they will still need to "process" before I get my refund. So not only did I lose $440 out of my vacation budget, but I will now also have to pay interest on it. What a terrible "resolution" for a huge inconvenience on our part. Not even an offer of a free drink ticket for our delay or time/money wasted. Ridiculous. I think this puts Southwest at the level of US Air as far as customer service goes. It's sad really, they used to be a great airline. REALLY TICKED OFF CUSTOMER.