Skip to main content

Southwest Airlines Community

Failed to add ticket to Apple Wallet

Mpognc16
Explorer C

 Hi, after updating the iPhone to ios17.1.1 I can no longer add my tickets to my Apple wallet. I keep getting “Failed to load to Apple Wallet” and to try again. I have deleted and redownloaded the app multiple times and it doesn’t work. I even tried to text the ticket to my phone, but I see now that that link doesn’t work either. Is there any way to resolve this? 

IMG_4116.jpeg

IMG_4117.jpeg

2 REPLIES 2

Re: Failed to add ticket to Apple Wallet

ZevSupport
Frequent Flyer A

Can you be sure to share this here: https://support.southwest.com/email-us/s/? The team would love to learn more.


Community Champion | PHL based | ex-Companion Pass Holder | Southwest Passenger

Re: Failed to add ticket to Apple Wallet

StAugustine
Frequent Flyer C

If you are using a browser other than Safari give this a try: Open southwest.com in the Safari browser, log in and try to send your boarding pass to Apple Wallet from there. Sometimes Apple Wallet doesn't like other browsers.