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Southwest Airlines Community

Pre Board Issue

New Arrival

This has been discussed ad nauseam however when will SW take back control of the pre boarding? You can walk to through the airport, walk to the gate, but you can't stand in the boarding group but certainly can stand in the pre boarding line? It is out of control.


Re: Pre Board Issue

Top Contributor

How would you suggest that the airline do that?


All airlines are bound by a federal law. All a passenger has to do is self identify as needing pre boarding. The airline can't question it. The airline can't ask the nature of the reason.


if you ant to see the situation changed, then your first step is to contact your congressman and/or senators and tell them that they should change the law. 


Good luck with that one.