@YesSir wrote:
Baggage report process is broken. We had a flight yesterday from DCA to HOU with four checked bags on (flight 4540 - 22Jul1024) opened our bags and water had soaked through shoes and clothes, documents were wet, gifts were wet. many items ruined. Apparently the luggae wagon was left uncovered at DCA in the rain.
As a fellow traveler, sorry to hear this happened to you. Were you able to initiate and file a Claim Report at the SW Baggage Claim Service Office area upon receiving your bags? This would be a key step as there is a four hour window to report damaged baggage upon receipt.
If you have an open claim, status can be checked here:
https://app.nettracer.aero/lf-pax/southwest/landing
