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I love Southwest and fly multiple times per month.
I received a survey for my flight experience yesterday 7-5-22 on flight 2949.
overall great experience as usual but the one area I was dissatisfied was the almost 1 hour wait on the plane in Chicago with NO explanation. I know part of the wait was waiting for a flight attendant to get her phone from another flight that was late. I know this because I sat near the front.
No other communication about the delay in a very warm plane.
How do I pass this one to Southwest? The survey I just took from my email skipped over the only part I rated as "Very unsatisfied"
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