Southwest Airlines Community

@TaraBoo wrote: . It could have easily been avoided. Yep, don't be rude to the crew and follow their instructions.  That totally helps prevent these situations.   --TheMiddleSeat ... View more

For future reference, when Southwest cancels a flight passengers are eligible for a refund back to the original form of payment.  By default, refunds will be given as travel funds, but you can request credit go back to your credit card if that is how you paid for the flight.  Everything you describe follows the published policies for travel funds that were being issued at the time.  As you said, the travel fund you received had a Sept 7, 2022 expiration, but when you used that travel fund and then cancelled again, the new travel fund received an expiration date 1 year from the date of the latest cancellation.  Here is the policy that was in place at the time:     Now that you have expired travel funds you can get them reinstated as LUV vouchers.  You have 6 months after expiration to request this, the value of each travel fund is reduced by $100, and you have 6 months to use the LUV voucher that is created.   If you send a message using the contact us link at the bottom of the page saying that you have an expired travel fund and would like to have it converted to a LUV voucher, provide the confirmation number and name(s) of passengers, and understand the value will be reduced by $100 you should get a reply that the process can be completed.  It does take a few weeks so be patient.   --TheMiddleSeat ... View more

@10kd This is a customer to customer community, Southwest is not monitoring for feedback here.   --TheMiddleSeat ... View more

Southwest offered an extension of travel funds during 2020. With large numbers of people flying and the covid situation pretty well known at this point, nothing should be unknown about flying now like it was in 2020 and if you bought a ticket recently I wouldn't expect an additional extension.   --TheMiddleSeat ... View more

@bthoskins1 For customer service use the contact us link at the bottom of this page.   --TheMiddleSeat ... View more

See this post: https://community.southwest.com/t5/Check-In-Boarding/early-check-in-with-companion/m-p/132431/highlight/true#M9530   In short, they should get the next boarding position after you.   --TheMiddleSeat ... View more

Sorry about your situation. Like it was said, it is highly unlikely (you might say zero chance) you will receive an extension, but you can offset some of the fee to convert your expired travel funds into vouchers with the $150 voucher they sent you. Be aware converting an expired travel fund to a voucher does take some time so I recommend messaging Southwest the day after the funds expire. Use the contact us link at the bottom of this and every other page and use the send a message option. Include your confirmation number(s)and passenger names for the expired travel funds, request they be converted to a LUV voucher, and acknowledge that the value of each travel fund will be reduced by $100. You should get a response acknowledging the request in a few days.   And BTW, you will not get a response from Southwest posting here.    --TheMiddleSeat ... View more

Enjoy your next trip   --TheMiddleSeat ... View more

Southwest isn't the one making the rules, Jamaica is.  If you can't meet their requirement you can't travel.  Faster tests are available, you'll need to shop around.   --TheMiddleSeat ... View more

No need to combine the travel funds and the RR account number has nothing to do with your ability to claim them.  During payment you will need to enter the confirmation number from the travel funds and apply it to the purchase.  When your RR account number is associated with the travel fund it appears in your account, but again, that does not affect your ability to use the funds.   --TheMiddleSeat ... View more

The info I provided is the CDC's rules.  The "rules" you are talking about are not related to international travel, that has its own rules provided by the CDC.   --TheMiddleSeat ... View more

Cancellations happen.  When they do, you go to the gate desk and nicely ask to be rescheduled. If you want to file some "complaint" you can use the contact us link at the bottom of the page and send a message.  Responses take time.   --TheMiddleSeat ... View more

Asking us to predict the weather more than a week out? Always a tricky thing to do.  Maybe @DancingDavidE can provide some insight on what Chicago is like in the spring.   --TheMiddleSeat ... View more

Here is the wording that did appear on southwest.com at some point. It does indicate that if you use a September 7, 2022 expiration date travel fund and then cancel that purchase the new travel fund will expire one year from the purchase date. This wording appears to have been removed from the website some time ago and I can no longer find these same wording in the refunds section. Now that we are in 2022 the original post implies you would receive a 2023 expiration date, BUT I am guessing the latest expiration date you will actually be allowed is the September 7, 2022 date.  There's no harm in testing this out, I would but don't have any travel funds left. If you book a flight now and then cancel it you'll quickly find out what the new expiration date is and it won't be any worse than the existing September 7, 2022 date. Best case it expires one year from today, worst case it expires September 7.     --TheMiddleSeat ... View more

The CDC currently provides 2 options for people returning to the United States from another country, a negative test OR documentation of recovery signed by a health official. Here's their wording:   "If you plan to travel internationally, you will need to get a COVID-19 viral test (regardless of vaccination status or citizenship) no more than 1 day before you travel by air into the United States. You must show your negative result to the airline before you board your flight. If you recently recovered from COVID-19, you may instead travel with documentation of recovery from COVID-19 (i.e., your positive COVID-19 viral test result on a sample taken no more than 90 days before the flight’s departure from a foreign country and a letter from a licensed healthcare provider or a public health official stating that you were cleared to travel)."   https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html   If you provide either of those you should be allowed to fly.    --TheMiddleSeat   ... View more

Since the credit cards are issued by Chase I hope you opened a case with Chase and not Southwest. Furthermore, your disappointment should be with Chase, not with Southwest who has no role in the situation you are describing.    --TheMiddleSeat ... View more

If your daughter is under the age of 18 no ID will be required so she could travel under the incorrectly spelled name.  Just book the new ticket using the same incorrect spelling.   --TheMiddleSeat ... View more

He was informed he could purchase replacement items and the bag will most likely be delivered as soon as possible.  He should have a claim filed with Southwest and can follow-up using that information.  What else are you looking for? I suspect a lighthearted "airline lost my bag" will be understood by anyone in the meeting.   --TheMiddleSeat ... View more

You are welcome to submit your feedback directly to Southwest.  Use the contact us link at the bottom of the page and send a message.   --TheMiddleSeat ... View more

No one here will be able to help you with this, filing a claim is the best thing you can do.  Hopefully you were able to include details such as the serial number that would help identify it.  These things do often take weeks to get sorted out though so you will need to be patient.   --TheMiddleSeat ... View more

You'll want to contact Southwest directly and ask this question. The policy does not specify if a spouse is eligible for the free additional baggage.   --TheMiddleSeat ... View more

Check out your dashboard   https://community.southwest.com/t5/Knowledge-Base/How-do-I-get-to-my-application-dashboard-on-Southwest-Careers/ta-p/102013   --TheMiddleSeat ... View more

Nothing is required to fly within the continental United States.  Hawaii is the only exception to domestic travel.   --TheMiddleSeat ... View more

You are welcome to submit your feedback directly to Southwest.  Use the contact us link at the bottom of the page and send a message. For future reference you should never put medication, valuables, or anything else you absolutely need in checked bags.   --TheMiddleSeat ... View more

No ID is required for anyone under 18 years of age to travel domestically.   --TheMiddleSeat ... View more

Nothing is required to fly within the continental United States.  Hawaii is the only exception to domestic travel.   --TheMiddleSeat ... View more

You can deplane in DEN but should notify the gate agent you are not continuing on so they don't waste 20 minutes looking for you.  While the companion pass program is not intended to work in a situation like this, it will be fine.  If the situation were reversed and the companion pass holder did not want to continue on then the companion would also need to deplane.  No, you don't get any credit for forfeiting the second leg, it was free to you and as a companion you can only fly for free with the companion pass holder.  If you want another free flight you will need to fly with them.   --TheMiddleSeat ... View more