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Re: SW Wifi network not dropping when I deplane

New Arrival

I’m at home now, and it’s been a week since my first flight where this happened and it’s still going I’m nowhere near the southwest WiFi places so I can’t disconnect or forget the network. What do I do I’m panicking 

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Re: SW Wifi network not dropping when I deplane

Employee
Employee

@Hs1 wrote:

I’m at home now, and it’s been a week since my first flight where this happened and it’s still going I’m nowhere near the southwest WiFi places so I can’t disconnect or forget the network. What do I do I’m panicking 


We're so sorry to hear this. I am reaching out to our inflight Team and will circle back once I learn what could be going on. 

 

Thanks!

 

Nicole
Community Manager
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Re: SW Wifi network not dropping when I deplane

Employee
Employee

Hi there, @Hs1, I'm sorry to hear you are having issues. When you say "it's still going", I have a bit of information below to try to understand what you are experiencing.

 

Our network is very similar to a network like one you would find at a Starbucks. It is a public network accessed through an SSID, but ours is named "SouthwestWiFi". This SSID will only appear in your available networks within your settings on your device when you are near one of our aircraft. 

 

If you chose to interact with our Inflight Entertainment Portal while inflight (perhaps you enjoyed a free movie or chose to catch up on emails), you would have accessed it through the website www.southwestwifi.com. When you deplaned, you could be like me where you just locked your device and put it away which would have retained the page you were on in the Portal at time of locking your screen. If that's the case, you need to just close that tab/window on your device or change the URL to what you are actually wanting to do on your browser.

 

Were you still seeing the Portal or was something else occurring?

 

Thanks!

Tara

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Re: SW Wifi network not dropping when I deplane

Top Contributor

I guess hat I'd suggest two things

 

1) Turn off wifi on your device and then turn it back on. It should only give you wifi options from signals that are within range   .or.

 

2) Using your devices settings option, manually select the wifi service that you want to use