Southwest Airlines Community

stevenrollinson · ‎09-01-2022

I'm sorry to hear that you're having such a hard time using your ALP benefits onboard! We have several active projects that will improve your onboard connectivity experience in the coming months. In the meantime, I'm definitely concerned that you're able to buy Inflight Internet but aren't able to access the A-List Preferred login screen. If we have a good satellite connection we should be making sure you can use it! If you're able, please let me know what device, software version, and browser you were using when you saw this error. (Be careful not to post any personal information in the forum as it is public.) While I may not be able to diagnose your individual case we can use that information when working with our Teams to determine the cause of larger and recurring issues like this one.

stevenrollinson · ‎07-19-2022

At Southwest Airlines, we’re on a journey to enhance our Customer Experience to better connect people to what’s important in their lives through friendly, reliable, and low-cost air travel. As part of this commitment, we’re investing in several improvements to modernize and simplify the Customer Experience. We are excited to share that in addition to more inflight entertainment offerings, we have updated our flight tracker with Destination Reels, and it is now available on about 600 aircraft and will be fleetwide later this year! The tracker is provided by FlightPath3D and Southwest is the first domestic carrier to integrate this flight tracker with Destination Reels into the onboard experience. We’re positive our Customers and Employees will love this new feature on the Portal! The updated tracker includes: A 3D view with five different map views, including simulated views from the flight deck, window views, and top-down views. (Tip: To adjust the map, pinch to zoom and pan) Flight information displays, including ground speed, altitude, heading, distance remaining, and time at destination (Tip: Tap on the Map Menu and select Flight Info) Even if the WiFi is not available, Customers may still access the flight tracker since the information is loaded on the aircraft. In addition, the tracker includes access to Destination Reels with short videos of things to do in each destination, including reviews by popular travel blogs. When accessing Destination Reels, users can do things like browse the top 100 experiences trending in a destination, or choose a playlist to see the most photogenic, family-friendly, or must-see museums. After browsing the built-in lists, Customers may decide to build, organize, and map their own itinerary with the trip planning feature. Don’t forget to share your experience with the Southwest Community by engaging in the Inflight Experience Update - Enhanced Inflight Route Map discussion board post. What feature are you most excited to try out during your next flight: more movies, 3D flight tracker, or new beverages? Comment below!

stevenrollinson · ‎02-02-2022

Hi @stefbetz12, I'm sorry to hear that you're having trouble once you're off the aircraft. I've got a couple of ideas that I'll add here, but if I've misunderstood the problem as described please feel free to add a screen shot and redirect me. Regarding your device WiFi settings: The only network name that is we have onboard is "SouthwestWiFi". We never require a password to join and we don't load any certificates onto your device that would continually point your device to "SouthwestWifi" in your device settings, especially if you've told your devices to forget the network. Regarding the browser: If you're still seeing "southwestwifi.com" or "getconnected.southwestwifi.com" in your browser I recommend closing the browser tab and starting again from your default home page once you're off the aircraft. This will start a new session within your browser and that should solve the problem.

stevenrollinson · ‎08-30-2021

Unfortunately, I’m here to report that “SouthwestWiFi” is the only Southwest supported network onboard the aircraft. The mostly likely scenario here is that one of your fellow fliers created a hotspot on their device and named it “SouthwestWiFi-Highspeed”. When in doubt, you can always ask your Flight Crew if anything has changed since you were onboard last. Rest assured, when we are able to deliver an improved onboard connectivity experience, we will be exclaiming our excitement in every way possible.

stevenrollinson · ‎08-23-2021

The good news is that all Apple devices running the most recent software (14.X as of this post) are compatible with the video options on the portal. Supported browsers are Safari and Chrome (the most recent two versions) so make sure you’re using either of those. Additionally, there is no need to use additional software (like AirTime Player) since the latest versions of these browsers have DRM capabilities. If these aren’t your primary devices it might be a good idea to make sure they’re plugged in and connected to WiFi the night before your flight. Often, devices coming home from a trip connect to a WiFi network for the first time onboard the aircraft and attempt to run background services, all of which will be restricted onboard, and will result in that device constantly resetting its network connection. I personally have the SouthwestWiFi network set as a “low data” network on my iPad for that very reason. To do this next time you’re connected onboard: Go to Settings Click WiFi Click the i next to SouthwestWiFi Toggle on “Low Data Mode”

Southwest Airlines Community

Re: Wifi horrible lately for Preferred?

Introducing an Updated Onboard Flight Tracker

Re: SW Wifi network not dropping when I deplane

Re: SouthwestWiFi-Highspeed

Re: Ipad air not working, yet android phone works ...

Quick Links

Community Champions

Need help?

Subscribe

Connect with us