Texting doesn’t work

[Kevin1975]

I have the iPhone 12, texting has always worked, however now when I click on texting it doesn’t say connected, it just sends me back to the same screen I was on.  I have messaging on, and I’ve never had an issue before.   HELP!!

[bec102896]

Does the TV/Movies/Wi-Fi work? If not the Wi-Fi could be down making the texting down as well 

[SoCalFlyer97]

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@Kevin1975 wrote:

I have the iPhone 12, texting has always worked, however now when I click on texting it doesn’t say connected, it just sends me back to the same screen I was on.  I have messaging on, and I’ve never had an issue before.   HELP!!

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Hi! Do you recall what aircraft your flight was on? I've read on this board that some customers have had some repeat Wi-Fi connectivity troubles on the older 737-700 fleets and I assume this impacts texting too. Southwest is aware of this.

[Kevin1975]

I work for the airline, it’s all airplanes at all times.  Co worker next to me signed in and got the connected screen, I get sent back to the “I agree” screen every time.  
WiFi works, texting works, I messaging works -except on the planes WiFi.  

[Kevin1975 · Accepted solution]

I fixed it!   You have to go to settings, Safari, clear history and website data.