The crew makes all the difference!

[Gusto45]

I was on flight 5279 from Boston to Denver this past Friday (4/12/2024) and we had an amazing flight crew! I really can't remember when, if ever, we've had a crew that wasn't friendly but this crew on that flight took it to another level. I especially want to mention flight attendant Leilani as she seemed to set the tone for the flight. Her energy, brilliant smile and sparkling personality just radiated throughout. If I've been good enough in this life, I will be lucky enough to have Leilani on a future flight sometime.

[bec102896 · Accepted solution]

So glad you had a great flight crew on your recent trip. 

if your able to I would share your experience with Southwest directly by clicking the contact us link at the bottom of this page that way they can pass on the kudos to the flight crew and their supervisors. 

[Gusto45]

Thank you - great idea! I have done so.