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Southwest Airlines Community

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Bait and Switch

New Arrival

Thanks SW for NOT honoring the emails you sent, and never retracted, giving A-list and companion pass to people 'in error.' I've been a SIX YEAR A-lister and always felt SW was the only airline always above-board and with great service. Guess not so much anymore! HONOR your emails!

1 REPLY 1
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Re: Bait and Switch

Retired Community Manager
Solution

Hi @johnrecords,

 

There was an email sent out in error, and we're looking into the situation. We know it's frustrating, and we're sorry for the inconvenience.