Help - RR points missing - after 8 weeks

[kjpip51]

Hello:  

I signed up for a RR Chase Credit Card, met the spending requirement, and my points posted to my Chase account in late March.  I still have 0 points in my Rapid Rewards account through Southwest.  No bonus points, no points for purchases, nothing.  Chase shows over 79,000 points. My southwest RR account shows 0.  I have spent, at least 2 hours now trying to find the fine print to read, trying to figure out how to reach someone at southwest - the chat function was NOT helpful.  How do I get this resolved?

Thank you!!!

[dfwskier · Accepted solution]

Perhaps Chase assigned you a new RR number -- it has been known to happen.

[kjpip51]

My husband & I thought of this, but I cannot figure out how to find whatever new number they assigned.  I have searched my email and my chase accoint.

[kjpip51]

THANK YOU!  I was finally able to find the 2nd RR# and change the password.  My points were in that account.  I had to use a different user name.  I believe previously I had tried using my email address which was the username for the other account.  Much appreciated. 

[dfwskier]

You are most welcome.

[epcot]

Reach out to Southwest and they will combine the accounts for you!