Missing Week of Wow 6x points on Southwest Purchases

[CueBall101]

At the beginning of the year, Southwest sent out a promo for 6x points on purchases the week of 1/8-1/14 on the SW credit card. I registered and it's been more than 6 weeks since the promotion period and I still don't see the points. What is the correct escalation path?

[CarlyeThornton · Accepted solution]

Hey there! I'd start at the link below to get to the bottom of this issue. Hope it helps! 

https://creditcards.chase.com/southwest/contact-us

[bballflyer]

They say to allow up to 8 weeks to post;  The last couple of promotions for me didn't get posted until very close to the 8 week mark;  Also, on this specific promotion I think that I personally got confused on the terms, but not sure if that is the case for you.  I initially thought it was for any purchases but as I read the details, I think it is only for southwest purchases.