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Southwest Airlines Community

rapid rewards

Explorer C

Hello, I'm new to this rewards. How do I redeem my rewards towards a flight?


Re: rapid rewards

Aviator A

@jakln, welcome!


You can call, use the app, or go online.  If you're online it's almost the exact same process as if you were paying cash for your ticket.


Key items are to be logged in to your Rapid Rewards account, select "points" instead of "$" (look at the top right corner) and make sure that the correct traveler information is entered (it pre-populates with your information but you can books rewards trips for anyone).


Let us know if you need more help or detail and you should get a timely response from the group here (mostly other customers like you).


Enjoy your trip(s)!

Customer | Home airport DCA