As I type this, I am on hold with a customer service rep who is trying to investigate why for weeks, really months I have been unable to book flights on Swest.com when the website server is supposedly up. Keept getting this generic error code and message to call CService for assistance. I have tried different browsers, clearing cache, restarting computer, etc. The most frustrating part is that I don't get the error until I go through process of inputting flight search parameters. The CS person I am on hold with says Southwest has to technical support - WTH Southwest??? Who in this day in age does not have technical support for website/eCommerce issues??? Does anybody have a resolution for this error? Trying over and over again until the site suddenly works (rare) or lingering on the phone running through different flight scenarios and costs for many trips is not optimal, and I may as just well book another airline whose website works at that point. Thanks for any tips on what could be causing this error.
