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Missing Secuirty Code on Luv Voucher

mcgilitcuty
New Arrival

I've seen this question asked multiple times with no useful answers.  I have a LUV Voucher and there is no security code.  It has a confirmation number that doesn't work.  I've been on hold for 45 minutes trying to get help with this.  What kind of vouchers don't have a security code and for those that don't how can you use the value when booking online?  These were issued in Mar 2020.  

3 REPLIES 3

Re: Missing Secuirty Code on Luv Voucher

bec102896
Top Contributor
Solution

So if it is a LUV voucher it should be right under the voucher number if not I would Contact Customer Relations so they can look in to this. I would reach out through Facebook or Twitter for quicker response. 

 

If it is a 6 digit confirmation number it would be a travel fund not a LUV voucher. Some people get those mixed up. 

 

-Blake

Re: Missing Secuirty Code on Luv Voucher

TheMiddleSeat
Top Contributor

Wouldn't any voucher or travel fund issued in March 2020 be expired now anyway?  Vouchers are typically good for 6 months, travel funds for a year.

 

--TheMiddleSeat

Re: Missing Secuirty Code on Luv Voucher

bec102896
Top Contributor

@TheMiddleSeat wrote:

Wouldn't any voucher or travel fund issued in March 2020 be expired now anyway?  Vouchers are typically good for 6 months, travel funds for a year.

 

--TheMiddleSeat


My guess is it would be expired but vouchers issued because of IROPS are usually valid for a year. The 6 month voucher is for travel funds that expired and someone loses the $100 and gets a voucher but normal vouchers are a year.