Points purchase

[Chanie08]

Today I saw that points were "on sale", discounted 40%. So I bought points for $342, added my 3,000 points that I already had, and booked a flight. An hour later I checked the price of booking the same flight with money instead. Huh! Would've been $16 cheaper and not used my previous 3,000 points. Customer service can't help me with this. What can I do?

[Chanie08]

Has anyone else experienced this?

[Patricia78]

yes i have.

[Chanie08]

Patricia were you able to get help to return your points purchase? Or did they make it up to you? Thanks.

[dfwskier]

Points purchases are non refundable.

It's buyer beware when it comes to them. Purchased points almost always result in a flight that costs more than a regular flight.

The ONLY time it might make sense to buy a FEW points is if you are a few points short of what you need to buy a ticket.

If you want to give the gift of flight to someone, give them a SW gift card.