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checking on booking but no answer on phone or chat

mypeople02
Explorer C

I just finished booking a flight, but I never received an e-mail with a confirmation, and it doesn't look like the credit card charge has posted yet.  I tried chatting on my app and calling on my phone, but there was no answer.  I don't want to book the same flight twice.  Is there any other way to check if the booking went through?

3 REPLIES 3

Re: checking on booking but no answer on phone or chat

jksobonya
Aviator A

Do you see the flight in your Upcoming Trips on Southwest.com or in the app? If your flight was booked successfully, you should see it in your account on the site / app.

 

--Jessica

Re: checking on booking but no answer on phone or chat

mypeople02
Explorer C

I've actually made two reservations.  With one of them, I got the e-mail confirmation but the flight is not posted on "upcoming trips."  With the other one, I haven't received an e-mail confirmation, and it's not showing up on "upcoming trips."

Re: checking on booking but no answer on phone or chat

dfwskier
Aviator A
Solution

Also, the charge should show up almost instantly on your  credit card as a pending charge.

 

If there is nothing there, you , for whatever reason, did not successfully book the flight.