@mnapo2023 wrote:
I sent in a Lost and Found Report a few days ago, in which I mentioned I had an airtag inside that told me exactly where it was, yet today I received an update saying they haven't located my purse despite me telling them where it was. I don't understand. I've tried calling the airport where it ended up, the Baggage Claims Services that I see it's in, and I get nothing even when I tell them I see where it is.
Hello-
This forum is customer-to-customer and it appears that you have already started the process in locating your item. I would try contacting Southwest again since your AirTag device is providing you with the exact location of your lost item.
If you're still able, I would provide them with a screenshot of the AirTag map which should assist plus records of your previous inquiries regarding the item. Alternatively, if the AirTag shows that it's still at the airport, I would return to the airport location of which your AirTag is showing and locate the nearest Southwest or airport agent.
