a week ago
a week ago
@TheMiddleSeat wrote: I find it impressive that Delta has taken such a strong stance on mask wearing. --TheMiddleSeat I think the approach will resonate with business travelers that are flying because they "need" to travel. Kudos to them. People traveling for leisure right now are already taking their chances and it probably isn't as big of a factor.
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a week ago
a week ago
@dfwskier wrote: You sure are going to build up lots of travel funds for different people since you can't book 8 seats for yourself. Oh, I think you can now book up to 10 per flight. I think I know how to do this but I'm not going to say...1) it may or may not accomplish what you think it would, and 2) I think your booking and RR status would be jeopardized unless you were logging in as the other people to do this. I agree that the open middle seats were important to me as well, but your choice here seems to be flying somewhere else instead of this particular scheme. Maybe just try and shift your times to some flights that aren't fully booked? This will be my own approach.
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a week ago
a week ago
@dfwskier wrote: Are you related to dmielke ? It seems that you two have written absolutely identical posts How could that be?.. https://community.southwest.com/t5/Inflight-Experience/SW-doesn-t-seem-to-care-about-passengers-wearing-face-masks/m-p/113006 You might want to refer to the discussion in that thread. Same guy on his return trip?
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a week ago
@TheMiddleSeat wrote: With a 3 hour stop I suspect you are changing planes/gates, it's not common for a Southwest plane to sit around for 3 hours, but it does happen so check your itinerary to be sure. Either way, I can't imagine anyone would want to stay on the plane for 3 hours more than they need to. If you are changing planes then the early re-boarding does not apply. There are a number of decent places to eat at DEN, my favorite is Root Down, in the center of the concourse you'll be on. --TheMiddleSeat As @dfwskier mentioned - keep your ID handy they will probably use that to let you back on if in fact the flight is a 1-stop, no plane change. and/or take a screenshot of your mobile boarding pass or save it to your iOS or android wallet - the app won't let you regenerate an old boarding pass. You won't have a new boarding pass if it's a no plane change. I would say get back 40 minutes prior to departure to get let back on before regular boarding. If as @TheMiddleSeat mentioned it seems unlikely that it's a no plane change, then you'll have a separate boarding pass to get back on, head back as normal at least 30 minutes prior to departure time. I will check out Root Down next time I'm there as well.
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@TheMiddleSeat wrote: @bec102896 and @DancingDavidE posted previously about skycap service at MCO, perhaps they have some knowledge of what service is currently available. --TheMiddleSeat Thanks tagging is in @TheMiddleSeat - I didn’t see the full curbside operation when I was there recently. However I was there to pick up my father in law and once solo for a business trip. On the family’s outbound trip we had Magical Express. The porters are absolutely there - pull up to the second to last door and one of the gentlemen (or ladies?) will be there to help with a wheelchair and I would assume they can help get luggage in to the counters if curbside is still closed. Send a Twitter direct message to @SouthwestAir to arrange for a wheelchair reservation in advance. Don’t send any personal flight info until they ask for a direct message. RSVP isn’t required but helps them plan the quantities.
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2 weeks ago
2 weeks ago
Personally I’ve been through BNA more often as a transfer than a destination - what’s new with food at the Southwest side of the airport? I do hope to make a social visit sometime next year though, the airport and city were both worthy of a repeat trip!
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3 weeks ago
3 weeks ago
@SWFlyer007 wrote: I know I can't be everywhere at once, but I will say it again, I just don't see any of the things that people post on here about. I'm not evening inferring somebody isn't being honest, it's just I don't see it, and yes, I've flown often. I flew a handful of times in October and it was pretty well compliant and only a few reminders, full compliance by flight staff. I felt pretty good overall on the plane.
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I forget when it's my own local - ORD = O'Hare as opposed to MDW = Midway
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@ZevSupport wrote: Interesting, never knew. Keep in mind you can always purchase an extra seat, the bigger question is if you can "hold it" with the dress or if it'll get put in the luggage bins. Now I'm curious. If I eat many more wedding cakes I could qualify for customer of size exemption.
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@ZevSupport wrote: Interesting, never knew. Keep in mind you can always purchase an extra seat, the bigger question is if you can "hold it" with the dress or if it'll get put in the luggage bins. Now I'm curious. Hmmm....third ceremony this month Mr. Smith, going with the white lace again? 😂
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@SWFlyer007 wrote: While you're at it, Bring back, MEXICO CITY. 🙂 This seemed like one of the strangest routes to be clipped. I’m not sure of all the factors in play there that made this a route to drop.
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10-14-2020
09:17 AM
10-14-2020
09:17 AM
@bwallet wrote: Food is cheaper at George Bush than Hobby. Other than that, I like Hobby. Hopefully, this will not mean fewer flights to/from Hobby. From the Midway point of view I don't expect any long-term reduction, the place is already about maxed out and will continue to be an airport with a dominant amount of connections being made. O'Hare will have only a share of a handful of gates, so I think we're only looking at a few destinations for people that aren't connecting in Chicago. I'm sure there is some big data showing people want to come to conventions or business on the north/northwest side and where those people will fly to. It seems like looking for an opportunity to establish some foothold in a place that otherwise wouldn't have been available, and it's a way to carry some more staff to avoid a layoff.
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There must be another explanation, if there had been a takeover of the phone number I think we would have heard about it in the news or many more posts on here. The scenario you are describing sounds fraudulent though, I'm glad you were able to resolve things with your bank and I hope it wasn't too painful with all the cancelations.
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To clarify, go to "my account" and look for the "promotions" section to sign up for this any any other promotions that may be available. Good to check in there periodically.
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10-11-2020
11:46 AM
10-11-2020
11:46 AM
@DancingDavidE wrote: @Kh71 wrote: Hi, Thank you, but my children have not flown before (well, they have with me when they were little but can't remember), and are very anxious about the whole situation. My ex husband hasn't even talked to them about it, or me for that matter. He just decides things and informs others of his decision. So unfortunately I have no say in this... at this point I was almost hoping that his idea isn't doable or legal, because I know he doesn't care about the children's concerns, just his wants. But if they have to fly by themselves, I at least want them safe and comforted if something comes up. Have them familiarize themselves with the Houston layout and identify where the same flights on previous days tend to dock at which gates. HOU is a dense airport and very easy to navigate with only a few irregularities: A new international concourse was recently opened and getting to it would require a walk through a connector section of airport. Otherwise the Southwest gates are all on the main concourse. The gate numbering seems to imply that there were some expansion plans or a previous facility that was demolished, going from 20 to 51 out of order, and then 1-4 are in the new concourse. https://www.ifly.com/william-p-hobby-airport/HOU-Central-Concourse There's a huge connecting flight volume so the concourse can be very busy at peak hours. I haven't been through it this year though. I'd send the kids with food if you can, but there are good quick options there. This last suggestion may not be for everyone, but let’s say the RT flight from your location to HOU is cheap right now - book yourself to go to HOU, get them on their correct flight, and then go back to your origin as a day trip. Lunch at Pappadeaux for yourself.
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10-07-2020
10:57 AM
10-07-2020
10:57 AM
@TheMiddleSeat wrote: Sorry the situation didn't work out quite like you desired. I'm interested in hearing the background story that led to you buying a ticket for a hooker. I was going to say "you lost me in the middle there" - but if I'm understanding the post the person you bought the ticket for may or may not have their own Rapid Reward account and the flight is currently canceled and sitting as travel funds. As the other posters mentioned if the flight falls into the correct window of time then there is a possibility to convert the travel funds to points (In their name) and then use the points to book for yourself. This would be easier if the person didn't have their own RR account and this was all controlled by yourself. Don't transfer the points to your own account - that incurs a transfer penalty - just book yourself from the points directly. So action step 1 - verify that the travel funds are still there (the person could have used them at any time since they are in their name and tied to their ID and birthday, even without a Rapid Rewards account) and what the expiration date is and come back and we may be able to provide more specific advice.
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10-04-2020
11:43 PM
10-04-2020
11:43 PM
@JGlass88 wrote: The point is, take everyone situation into account before you make a generalization like someone with a 2 year old being ok with risking your life. Also, you have to ask if a 23 month old child can’t transmit COVID at all, but suddenly gains that power at 2 years of age. There is a reason that most states are mandating masks at ages much higher than 2. I know Texas is 10 and up. The reasoning as I understand it is that a child under two years old may not be able to ask for help or verbalize having an issue if they suddenly had a problem and needed to take off their mask. So not that they aren't potentially infectious, but for their own safety at a higher level of risk than virus risk. Texas having a 10 year old limit sounds like a different scenario than those that have a two year old limit.
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Southwest may allow you to convert expired travel funds to LUV voucher for a fee, per voucher (last reported at $100). If would help you to get the travel funds combined into a single travel fund if you can find a flight that is a matching value. Sorry that you may not have known you weren't going to fly these funds yet when you could have made a booking earlier this year and then canceled it and received an extended expiration date for your funds.
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10-04-2020
11:28 PM
10-04-2020
11:28 PM
@dfwskier wrote: @cpolson wrote: I I know COVID is always the blame when there is no explanation but don't offer flights you don't intend to keep. It feels like a bait and switch right now Sorry you are running tinto problems. Lots of people are due to SOuthwest making significant changes in it's flight schedule. No airline offers flights that it does not intend to fly -- when the flights are scheduled the airline fully expects to fly them.. Conditions change and airlines cancel flights and rebook people. Airlines don't like doing so because, like you, the process irritates the hell out of passengers. Airlines don't intentionally irritate their customers. Suggestions 1) See if travel on other days would work. 2) See if travel to a different place (airport) would be better. 3) Cancel - save the points for future use, and book on another airline. If the flights are still cheaper, cancel and save your points and re-book on the suggested flights (or equivalent) for less points. Next time split up the flights into one-way tickets so that you can use up points, and then pay cash for the remainder of the tickets instead of buying points.
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10-04-2020
11:26 PM
10-04-2020
11:26 PM
@chgoflyer wrote: @Zbowers24 wrote: Hello, I am trying to book a reservation, I am flying with my 4 month old infant and due to COVID 19 he doesn’t have a birth certificate yet, city hall is closed and are only doing mail in applications for birth certificates. According to the TSA traveling website it says that I can use his immunization records for proof of age? Is this true with SOUTHWEST airlines? I have his immunization records, Medical card, and SSN. please help I need to book my flight Southwest requires a birth certificate for any child under age 2 if they're flying as a "lap child" (you're not purchasing them a seat). (When they're obviously well under age 2 you may not have to show anything. If you do, the immunization records may suffice.) Lots of info here: Baby on Board We have used immunization records before to justify a lap child. Anyway - you can book the flight now, you only need the records when you show up to fly.
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@Kh71 wrote: Hi, Thank you, but my children have not flown before (well, they have with me when they were little but can't remember), and are very anxious about the whole situation. My ex husband hasn't even talked to them about it, or me for that matter. He just decides things and informs others of his decision. So unfortunately I have no say in this... at this point I was almost hoping that his idea isn't doable or legal, because I know he doesn't care about the children's concerns, just his wants. But if they have to fly by themselves, I at least want them safe and comforted if something comes up. Have them familiarize themselves with the Houston layout and identify where the same flights on previous days tend to dock at which gates. HOU is a dense airport and very easy to navigate with only a few irregularities: A new international concourse was recently opened and getting to it would require a walk through a connector section of airport. Otherwise the Southwest gates are all on the main concourse. The gate numbering seems to imply that there were some expansion plans or a previous facility that was demolished, going from 20 to 51 out of order, and then 1-4 are in the new concourse. https://www.ifly.com/william-p-hobby-airport/HOU-Central-Concourse There's a huge connecting flight volume so the concourse can be very busy at peak hours. I haven't been through it this year though. I'd send the kids with food if you can, but there are good quick options there.
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@Hinterlands18 wrote: We had a direct flight get changed with a layover in Midway in mid-November. The two options that we have are 40 or 60 minute layovers-- or take a very long layover with two little kids. The 40 minute one is a much better time, but we are worried about how tight that turnaround is. Has anybody experienced tight layovers in Midway and have any recommendations? Thanks! MDW is my home airport so I haven't ever had to make a connection there. I do fly with family a lot including two young kiddos - if you are depending on Family Boarding to get your crew on the aircraft then I'd lean towards the longer layover in order to allow for some extra wiggle room that you don't miss family boarding. Will you make your flight either way? A: yes if everything is on time. Even the A4A to end of B concourse can be done before the doors close in your scenario. But allowing for some delay in deplaning it's conceivable that you would miss family boarding time or make it but be stressed about it.
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@Maryshumaker wrote: I’m not sure if that is the actual reason they cancelled the flight but the person I spoke with at Southwest who identified themselves as Tiffany put me on hold for 10 minutes and let me know that the hold was because she was waiting for their help desk to answer. Then she said that there weren’t enough passengers for the flight from JAX to ATL. So I’m not sure if you’re saying that what I am saying is BS but I believe they record all calls so they would have a record of the conversation. You heard what you heard - it would be pretty surprising to find out that was really the reason though, Southwest wouldn't disrupt the flight schedule like that based on one leg of a plane's daily itinerary being light. The rep might have mixed up the messages that load factors are too low in general and some change to the schedule resulted, or maybe the plane was needed elsewhere on an urgent basis. They haven't been shy about changing the network schedule and would generally do this days or weeks in advance for anything predictable like light traffic from JAX to ATL. But most importantly I hope you found an alternative route from JAX to get to your destination and sorry to hear about a 4 a.m. change to the schedule which is very late in the process to let you know. I'm sure they also didn't know ahead of time, they aren't saving that cancelation in case a whole bunch of people book the day before.
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09-28-2020
09:49 AM
09-28-2020
09:49 AM
@chgoflyer wrote: For me, the takeaway from this, and other recently published similar studies, is that mask compliance is key. I applaud Southwest for having strict mask policies, and I'm hopeful that enforcement can become more consistent, for the protection of everyone. It's just the statistics - the masks make a smaller radius around someone who may not even know they are emitting virus.* An empty middle seat is larger than that radius. The purpose of the masks are to stop a direct stream from someone else's breath, cough, sneeze, etc. The premise of masks stopping the spread in general is more or less independent of the mask being a filter. As far as a mask protecting you - like being in the swimming pool, now you need a real filter - get one that does if this is your goal. There are higher quality / performance options. Our medical establishment wearing their PPE is an example of that. I know they were scarce at the start of the pandemic but there seems to be availability now. *This is informal - but with State of Illinois running around 3% positivity for all testing which includes people coming in for testing because they have symptoms, compared to the U of I testing of everyone in the student body which returned about 6% of students positive. The 3% figure includes some people that are asymptomatic, testing the whole student body found quite a few more asymptomatic people. Someone must be reviewing this already but the first glance findings show perhaps 3x as many asymptomatic. That's why we can't get a handle on the spread as a society.
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@gsking wrote: My companion will have her own ticket for two months. Some lucky couple will now get to travel for free. Probably the kids. I signed up my daughter since I'll already have regular companion pass.
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09-20-2020
10:55 PM
09-20-2020
10:55 PM
@gsking wrote: I'm in the same boat. Er...plane. I just booked a trip for four (ALP/CP-AL/points/points) to Kauai. I guess the kids will not be A-list worthy, being on their own reservation (although I did put my RR on their booking). So...I figured I'd just board with family boarding. I think we'll be fine. I didn't plan on sitting in the front anyways. All the cool kids sit in back... Family boarding is usually great. It is like "discount A-list"
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09-20-2020
10:49 PM
09-20-2020
10:49 PM
@TrojanFan wrote: Can't say I follow this logic. How would you feel if you booked a ticket you thought was set to depart at 9am only to arrive at the airport and have them tell you, "Sorry, even though you booked this ticket and it departs in a Pacific Standard time zone, the 9am flight time we told you was really in Central Standard Time and departed two hours ago." Would you find that fair? Put another way, if Southwest was abundantly clear on the pages describing these policies that the deadline was 12:00pm CST it would be one thing, and I wouldn't have a leg to stand on. But they did not, they said Sept 7 was the deadline and I cancelled on Sept 7 (my Gmail cancellation email even says Sept 7 on it!). But whatever... life goes on. Just surprised in this weird situation that customer care wasn't willing to make an exception. Then again, the airline is under a lot of financial pressure, so perhaps it's not surprising they aren't spreading LUV as much as they used to. I don't think extending a travel fund is as easy as pushing a button, this sounded like a massive programming effort. to get the changes in place. It's too bad that it ended up being last minute. And you may or may not have any real impact if you end up using the travel fund anyway. You could ask for a LUV or something, that's easier for the customer service agent to give out.
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09-20-2020
10:44 PM
09-20-2020
10:44 PM
@chgoflyer wrote: @dfwskier wrote: After you provide a link to a site that verifies your allegation, I might believe you. I'll be waiting. Be careful what you ask for, I wouldn't be at all surprised if it's true. Unfortunately, very large companies often donate to a variety of political causes and candidates, including some that are controversial, and occasionally, apparently, some that are just bat s&*t crazy. It's unfortunate. And mainly those that have jurisdiction over airports that they serve. I don't know who Rep Lynn is but if I had to guess she supports air travel for her local airport. I'm sure they would distance themselves if there was any concrete link. It will need to go further than a hashtag though.
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09-13-2020
03:45 PM
09-13-2020
03:45 PM
@SWFlyer007 wrote: Not sure why your talk in a question? he/she "may" be allergic. If it's a "may," then it isn't an issue, the animal "may" not make you allergic. If it's, "he/she "is" allergic, then yes, that's a concern. You have good answers on here about movement, SWA attendants will do all they can to make you comfortable as possible, with your MEDs. Southwest has to be one of the best options in regard to moving your seat if someone does sit by you, or even if you are seated first and someone comes next to you there's a chance to say "do you mind moving back? Not sure about the statistics or demographics of people who do fly with pets, do they fly Southwest. I don't know if it is more or less likely to have a pet onboard a Southwest flight. I don't see it very often, but once in a while.
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09-13-2020
02:30 PM
09-13-2020
02:30 PM
@SilviaC wrote: Southwest was in Possession and care of my luggage therefore they should be responsible for anything that happens to luggage checked in with them . And if that’s not the case then they should be advertising or letting people know that once you check in your bag Southwest is not responsible even though you’re flying with them. You sign off on this when you check luggage, its in the terms. The other airlines likely have something similar. They do cover a limited amount of damage, or if the luggage itself was lost but that wasn't what was described. See section 7. https://www.southwest.com/assets/pdfs/corporate-commitments/contract-of-carriage.pdf
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