@cbcrompton wrote:
Ok I probably need to clarify. I have CP but we have 2 kids. So if I book my companion and buy both our kids tickets now, can he make one of them his companion in January when he earns it even though I’m the one who purchased the tickets? Sorry! i know this seems confusing
I'm leaning towards "no" here - if your husband is your companion, then the companion can't also use a companion pass on the same ticket. You can only add the companion ticket for revenue fares booked with cash, points, etc.
So if both adults will be companion pass holders, the companions should be the kids at least during the period of time the family is traveling together. (You can change the companion three times during the year - but can only change it when there isn't any companion pass booked.)
The way we do it is each parent gets a kid as companion then you'll buy tickets for both adults, and add the kid companion tickets when you earn the CP (one now, one later it sounds like).
In one weird scenario on a promotional companion pass we had one kid have the CP and little kiddo was the companion of the older one but that was a one off.
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12 hours ago
12 hours ago
@cbcrompton wrote:
Hey does anyone know if SW does any deals like the WOW 50% off around Christmas time? Waiting on my husband to get his CP and was hoping we could take advantage of another deal like this then.
also, you can book through the WOW deal and then rebook with same price later with points right?
thanks!
No need to wait = have your husband buy any WOW deals that you see now, you can add the companion pass later when he earns it.
CP ticket can be added anytime, you don't have to add it when the original ticket is booked.
If there is any doubt about the companion pass earning, book your ticket with points now through the sale. Then when CP is earned, you can refund the points and make the CP booking. If CP isn't earned, you have your ticket on sale with the points.
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@Manley13 wrote:
Thank you for the great answer!
If you use your Southwest Visa then you will also get 1x points for purchases in general, and also 1x points for purchases on Southwest.com specifically, so the Business Select fare will give you 12x tier qualifying points but 14x companion pass / Rapid Rewards points.
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Monday
Monday
For your Denver layover if there is time, you can go to the far end of the concourse and there is some sparsely occupied area - go downstairs to the non-Southwest gates at the end and it is very quiet.
There's a patio as well although it has been closed the last few times I came by.
LAX should be no problem, although the airport is huge you won't need to leave the Southwest terminal which makes it much more manageable.
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Although the error code is the same it might make sense to start a new post with the new 2023 issues.
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@lynzijeffsmith wrote:
Yes, neither of us are A listers.
I did see that message, but was confused when the southwest site still said 6 years and under.
We'll be flying out of TUC to LAX to ORD, first, then back through ORD to DEN to TUC, if the airports make a difference..
The new ORD gates that Southwest is using are very far from the security checkpoint, leave some extra time for your kiddo to get down there.
Here was one article from The Points Guy:
https://thepointsguy.com/news/southwest-airlines-expanded-family-boarding-policy/
Here is the new wording directly from Southwest:
https://www.southwest.com/help/day-of-travel/boarding-process
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@lynzijeffsmith wrote:
We've flown before, but always on an airline where we would be guaranteed to sit together - OR when she was young enough where we could pre-board.
Do I ask for pre-boarding due to disability? Do I board with families, even though she's older than 6?
What's my best option here? There's absolutely no way she would sit with anyone other than my husband or I.
Upgrades boarding would be the best option, if it’s available for sale prior to the flight.
Otherwise ask the ops agent if you can board at Family Boarding or as “extra time” as there was some message earlier this year that Southwest would make “extra effort” to seat kids with their parents even if they were in the 7-12 age bracket.
I’m assuming neither you or your husband are A-list?
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Sunday
Sunday
@Fjcruiser wrote:
15 minutes ago my wife with a A3 boarding number had to wait for almost 1/2 the plane to pre board.
70 people? The entire B or C-group would be absent.
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Sunday
Sunday
@dianeconger wrote:
Has anyone noticed a change to the live inflight TV channels? I was disheartened to see MSNBC replaced with the Hallmark channel and gone are the mindless, but good time wasting movie channels. Disheartened is possibly an understatement. On yesterday's flight, Saturday, it was 2/3rds football games (nothing against football, but...) and switched between HGTV and CNN, ok, maybe Shark Tank. Is it just me, or have there been changes in the channel lineup?
There are a lot more of the recorded TV shows available now, maybe that helps offset the loss.
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@Kawoolri wrote:
I have an android phone that meets the requirements listed on the Southwest website, but during my flight today I only received an error page when trying to access the In-Flight Movies and TV shows. I did have access to the Live TV and the Music, but nothing else.
I tried all the hacks I saw online; using a different browser, restarting my phone, clearing the cache from Chrome, and making sure both my phone and Chrome app are up to date.
Is there something else I can do to prepare for my flight home in a week?
Has your device worked normally on other flights and only this one was not working (problem is on Southwest's side - hope its better next flight), or is it always not working (then look at software updates, workarounds)?
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@johnmcgrann wrote:
Or will only purchases made before our 12/19/2023 statement count towards 2023 TQPs, and any purchases between December 20th and 31st will become 2024 TQPs in conjunction with the January statement?
And does the date we make our account payment have anything to do with this, or just when we make purchases?
It will be this option - the purchases made after the statement closes will accrue on the statement that hits in January. Only purchases prior to your last statement of the year will count based on the date that they post to the account.
The payment date is independent of the timing, it's all based on the date the points post to the account, which is related to the statement closing date.
Rapid Rewards doesn't advertise that it will be the next day - the terms show that it will be within 30 days so hopefully it won't cut too close. Maybe review your account from last year to see when the points posted for December.
https://www.southwest.com/html/rapidrewards/eoy-tier-communication.html
It is a little bit atypical to mostly earn TQP from spending, all I can offer is that if you can move up any expenses to the earlier statement it would be better to add certainty.
Maybe book a Business Select points run just in case you need to close the gap. If you don't end up using it then refund it.
$500 of Business Select fare will give you 6,000 TQP, that's the equivalent of spending $40,000 to earn four of the 1,500 TQP/$10k spending bonuses.
The difference is that you may only be buying things for s business that you need, a points run flight might be a discretionary expense.
If you do have any flights coming up (if you don't, then why do you want A-list?) consider booking Business Select as an incremental expense vs WGA then at least its a flight you were already going to use.
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@confused1 wrote:
Thank you so so much!! That is all great news !! I have not yet booked the stay yet. The portal that I log in is exactly like the one you sent a screenshot below and yes they do say point Plus properties. Flights have been booked for 2024 and stay will also be booked for 2024. I am so excited!! You have helped so much. I may have to change my username from "confused" to not so confused (lol).
thanks a million times
Flights and hotels and most things all apply the points to when the activity took place - so even if you flew or stayed at a hotel on December 31st the points will be to the prior year, not when they are awarded in the current year.
Booking does not earn points*. Flying/staying earns points.
*If you prepay then you get 1 point per dollar on purchases if you have the Southwest Visa, that you get when you pay.
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Thursday
Thursday
Either break it into two or hopefully you can find a trip that works well to match the total. You may leave a handful of $ on the table or need to top it off with a little extra cash to get the full value into the WGA+ ticket(s).
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Thursday
Thursday
@dfwskier wrote:
Sorry to hear about your mother. Hope things improve for her.
It's easy to do what you want. Have your mother use the travel fund to buy a Wanna Gwt Away+ ticket, and then cancel the ticket. The new travel fund will be eligible for transfer to any other Rapid R ewards account holder.
This is definitely the best self-service option.
You can try for an exception by reaching out to Contact Southwest Customer Service but this may not be granted.
Recommend to pursue @dfwskier 's suggestion if it will work.
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The Southwest sign-off on your checked luggage will be mainly pertaining to batteries and flammability.
Try the TSA website, I don't think there's anything specific about what you are asking other than bottled water which is allowed to be checked.
https://www.tsa.gov/travel/security-screening/whatcanibring/all
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@Shanea_p wrote:
I have a right to voice my concern here for a change and that’s what this community is for.
Yes to the first part, but technically regarding the second part the community is here for passenger to passenger discussion, people at Southwest that set the fares are not likely to see your message unless the communications people pass it along.
If you want to reach Southwest directly use the Contact Southwest Customer Service to connect with the airline staff.
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a week ago
a week ago
@Virgincraft wrote:
I didn't know this until yesterday but it was apparently booking.com manager Jaime who behave in the manner. Unfortunately since I've already been treated so disgustingly by booking.com I'm hesitant to call again. I highly suggest southwest monitors booking.com in regards to how they treat there loyal members.
Respectfully disagree - I think it's a great strategy to call back and try to get a new person to answer other than the person you talked to before. Classic approach to managing customer service.
I wouldn't keep trying over and over, but where your first contact was so dreadful I'd say worth a second attempt.
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a week ago
a week ago
@TheMiddleSeat wrote:
Newly found perk of the Southwest Performance Business credit card is that it will reimburse you for the fees to transfer points to someone else, up to $500 per year. Otherwise, as suggested, don't do it.
That's a new one, thanks for sharing! And good to see you here.
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@CupCrusher40 wrote:
Financial, or tech? 12 dollars to Southwest better then 0, unless the more people makes more jet fuel?
It's more valuable to hold that seat for an A-list or Business select customer that needs to change flights. I'm sure there is a break-even amount that would make sense to fill it rather than fly empty and that number might be in the $20's or $30's for short flights.
But the strategy is definitely to get the flight booked earlier and charge more later because you can (the flight is worth more, especially last minute business flights that will pay).
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a week ago
a week ago
@jbailey5280 wrote:
For the second time in just over a month, Southwest has charged me for a booking then not sent a confirmation email and has refused to release the pending charge. The first scenario took 7 days to refund and only because Bank of America canceled the transaction due to no response from SWA.
This forum has dozens of posts about this exact issue - try to use Apple Pay, Southwest says there was an error but charges you anyway. Both time representatives have said it is on my bank to cancel. Rep from BofA have confirmed - on the phone and in person - that is 100% false. Knowingly disseminating false financial info is fraud.
SWA is a publicly traded, multi billion dollar company. How could you have such a basic issue and literally zero response plan. Do they even read these forums? I’ve not seen a single SWA employee reply to a single post.
FIX YOUR SYSTEM, STOP HOLDING MONEY FROM FAILURES IN YOUR SYSTEM, and for the love of god give your customer service reps SOME sort of info or tools to resolve this. Like all others have said, will not be flying SWA after this trip.
I can answer part of your question: this is primarily a customer to customer forum, so no the Southwest ticketing people are not reading your posts - you should use Contact Southwest Customer Service to reach Southwest directly.
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@floridaguy wrote:
You can preboard. Don't respond to any types of questions regarding "extra time", just stay silent, then repeat your request to "need to preboard".
On the one hand there is a bunch of complaining about preboarding being excessive, and then on the other hand there is this advice to answer the questions in a specific way that may not be truthful.
The agent has a limited amount of ability to try and put people in the different categories and while they cannot ask anything directly about someone's heath or disabilities they can ask what accommodation the person is requesting. Encouraging people to answer this question in a certain way regardless of their actual needs is troubling.
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2 weeks ago
2 weeks ago
@ZevSupport wrote:
WiFi for me on newer aircraft has been very reliable.
I agree in the past year the number of times it works is definitely on an upward trend for Max and -800's. Not absolute, but definitely improving.
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Also the full description is kind of hidden in "sports equipment" I think you had found this page already, but if not down at the bottom of the page:
Special Baggage and Sports Equipment | Southwest Airlines
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The bin is very long - it fits four wide carry on suitcases easily and if the dimensions are 15 inches long each for width then it must be about 60 inches long along the opening.
You'll want to consider upgraded boarding unless you are A-list already so that you can be sure to get access to a bin. C-group might be dicey for this purpose.
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@ZevSupport wrote:
Thanks for your service. I'd suggest checking with the gate agent for each flight. you can usually see what's doable there
Definitely check in each time - one thing I've noticed traveling with my mom is that they'll ask for preboarders who can walk down the jet bridge unassisted (or with their one companion) and this group will go first, and may take the front rows if the FA isn't holding one of those seats for you. We didn't end up getting one of those on a recent flight and it caused some issue so I would definitely mention it.
You might be in the ambulatory group as well, so this would probably work but mention it anyway just to be sure, or at least get an aisle seat.
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@PDFelter wrote:
sorry this happened to you. We had a similar instance where our luggage was out on the tarmac and lightening struck. They shut everything down and yes, our luggage was soaked. We knew the minute it came off the baggage conveyor belt.
You might check each rapid rewards number as we all 4 received a voucher for the wet clothing on that trip.
Good tip @PDFelter - it could be $100 per person at least.
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@sjarecke wrote:
That’s not really an option as I have meeting and family schedules, so the flight times are critical. Additionally, I’ve had issues with wifi on all types of aircraft’s.
This is an issue that Southwest needs to address, not one that I should have to manage my life around.
My experience is tending to be better on the newer aircraft, but no guarantee that's true.
Use the Contact Southwest Customer Service methods if you want to put a formal notice to the airline about your experience. This is primarily customer to customer forum so we can commiserate and/or offer advice.
The only upside I can offer is that it is obviously a known issue and Southwest is rolling out a new provider, starting with the newer planes and then eventually to include the fleet, it might be a race to see if the rollout completes first or the -700's are retired first.
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Can you look at the schedule and try to prioritize 737-800 or Max aircraft over the 700's if there are both serving that route?
I know the schedule might not lineup as favorably, but if it means a few hours of productivity at the airport and a greater chance of working in the air it might be worth it.
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