Southwest Airlines Community

@TheConnection wrote: I have opened no less than 6 cases on my account regarding my AList Preferred renewal for 2023. The case numbers are below. I had a flight booked on 12/28:22.  Business Select that would have been worth 8946 points.  Ate that time I had 63805 points in toward my A List Preferred Status. That 12/28/22 fligh would have more than put me over the threshold ((72751) for 2022 renewal for my 12th straight year.  I contacted Southwest no less than 10 times over the month of January and every time I was assured there was an internal memo issued (even read it by Amy a CSR in Phoenix call center) that stated Southwest was backed up but they would be awarding the renewal provided the cancelled flight occurred during the 12/25 - 1/2 disruption period and it would in fact have renewed the status or companion pass.  In my case it is A List Preferred.  Today my status is only A List.   Please resolve this ASAP.  Very upset loyal customer.  I'm not sure about opening six separate cases which will just spread out the efforts on reviewing things, but I did hear of people who missed by one flight getting the status awarded, so I would keep asking about this.             ... View more

@TheMiddleSeat wrote: The channel list online is accurate. If Southwest does not offer the channel it seems unlikely that you will be able to watch it.    --TheMiddleSeat This one is a little strange. Fox has definitely been on the list before. And they even promoted themselves as being on the platform through January 30th to watch the NFC Championships...   https://community.southwest.com/t5/Blog/Watch-Your-Favorite-Fall-Sports-on-Fox-While-Inflight/ba-p/148384#:~:text=Catch%20every%20touchdown%2C%20homerun%2C%20and,and%20cheer%20on%20your%20team.   I don't usually watch the TV so I can't recall from yesterday if Fox was actually on there despite not being listed or not but on other Sundays they have been available.   I'm not quite ready to swear that this one is a "no" but I'm not certain if it just changed or not.         ... View more

@TheMiddleSeat wrote: Be sure to file a lost item report. It may be helpful that your identification is in the bag    https://www.southwest.com/help/day-of-travel/lost-and-found   --TheMiddleSeat Especially if your item was very small then it might not be noticed and continue on wherever the plane was headed next if no one saw it in MIA.     ... View more

@TheMiddleSeat wrote: @ceebeck44 wrote: Strangely however, it congratulated me for reaching CP and now shows my companion pass though 12/32/23.  Earned just today with this 10K boost, so should be 12/31/24.  Will refresh in a few days and hope it corrects. When did you earn the other 125,000 points? If you earned points in 2022 and benefited from the January extension then the 2023 expiration date is accurate as you are seen as earning CP in the extended 2022 calendar. If you earned all the points in January 2023 then a 2024 expiration would be expected.   --TheMiddleSeat Was it a promotional CP? ... View more

@TheMiddleSeat wrote: A few thoughts.... Verify your PreCheck is not expired, you need to renew it every 5 years. Verify the name on the reservation matches your PreCheck name exactly, including middle name. manually add the KTN to the reservation: https://www.southwest.com/air/manage-reservation/?page=ADD-SECURE-TRAVELER-INFORMATION see if an agent at the check-in counter can assist you.  Sometimes they can remove/add the KTN  PreCheck is never guaranteed.  TSA may not always issue the PreCheck authorization.   --TheMiddleSeat One clarification just because KTN is in your account, one case that comes up from time to time is people buy a ticket, then update their KTN in their profile but it isn't retroactive to previously purchased tickets. See @TheMiddleSeat 's bullet point #3 for this particular option if it applies.         ... View more

@parpitt1 wrote: For vacations I fly on points to Aruba. My direct flight from BWI, when I booked it, equated to about $400.00 per person just 2 weeks ago. Now I bought that tkt. the day they opened sales last summer.  As with almost any fare the closer you book to the planned travel date the higher the fare. Why are there fewer direct flights from BWI to AUA?  Good Question. Both our outbound and return flights were 100% full, not a single empty seat. Safe Travels  Especially with points when you re-price the ticket the points just go back to your account, so you don't have to carry a travel credit. Smart!     ... View more

@364861 wrote: Dear Southwest,   I booked a flight to San Juan for my job at the university.  Unfortunately we had to cancel due to the state of Emergency in Puerto Rico due to the earthquakes.  Immediately afterwards, the global pandemic hit and the university freezed travel in 2020.     I would like to continue as a customer of Southwest.  Unfortunately my request for a flight voucher was denied by you...  I also understand that your policy has changed, "  we recently changed our flight credit policy. With this change, flight credits that are unexpired on or created on or after July 28, 2022 will not expire."   I understand Southwest has policies and reserves the right to change them.  However, I am greatly disappointed that in light of two disasters and a global pandemic that made it impossible to travel in 2020, that my request was denied.     I also understand and recognize that I have a choice of where to spend my funding.   Please help in resolving this matter. I would like to continue to remain a customer and speak highly of Southwest, however, at the moment I am not compelled to do so.   I suggest to edit your post to remove the personally identifying information.    You'll have to use the Contact Southwest Customer Service to discuss this further as this is a customer to customer forum.   Unfortunately if your travel funds had expired prior to the new program I don't expect them to be re-instated - the airline has to draw a line somewhere - but you'll need to reach out to Southwest with the details to request a voucher or other accommodation.         ... View more

@TheMiddleSeat wrote: Are you sure you qualified?  You had flights cancelled? According to an email I received today, " Each code was sent either to the primary email address in a Member’s Rapid Rewards account or to the billing email address associated with a reservation."   --TheMiddleSeat I'm still curious about the points which I got, but which two family members with their own RR accounts didn't also get separate points. In this case the billing email address for the reservation would be mine which worked, but I'm not sure if the other two family members will be or should be offered the points or not. (One is a companion.)     ... View more

@tthompson725 wrote: Why did Southwest eliminated direct flights from BWI to AUA?  Do they plan on adding them back?  Will they be flying direct during the week or only on Saturdays and sometimes on Sundays?  The demand is definitely there and unfortunately because of this the cost of the flights are now typically over $1,000 making Aruba a destination almost unaffordable.  Please add the direct flights back from BWI to AUA. Speaking only from the customer perspective - if the demand for the route is depending on vacation / leisure travel right now then if there is predominantly a need for people to come and go from Aruba on weekly trips then the Saturday/Sunday flights are what is needed between those markets.   I put in Chicago to see what other gateway airports are available. It looks like there is daily service through MCO that's a bit cheaper.        ... View more

@Tonyo906 wrote: Need them for specific flight. But might as well get the most of it. Since you have the credit card, I'm inferring that you will be flying more in the future - better off just buying your flight and earning points until you have enough to redeem for a flight that you want.   However if you can just "top off" your points by purchasing them that's sometimes what is needed. The cost per point is high compared to the estimated value from third-party sites.   Best option would be just to earn points regularly until you can use them though if you'll be flying enough.         ... View more

@TheMiddleSeat wrote: FYI, adding EarlyBird to your reservation within 36 hours of departure would have no benefit or affect. This also means if you or Southwest change your flight on the day of travel, EarlyBird would have no value to you on that flight.   --TheMiddleSea    I know this is marked solved already, but wanted to add that @01amyers  if you are on a round trip flight make sure that you don't need to re-purchase EBCI for the return flight alone as opposed to the first flight which you shouldn't have been able to add EBCI to a flight within the 36 hour window.      ... View more

@TheMiddleSeat wrote: Just so it's clear, Chase makes these decisions, not Southwest. Also, I know OP didn't do this on purpose, but it's not suggested to attempt "tricking" Chase into giving bonus points by making a large purchase then returning, that could really ruin your hopes for future banking with Chase.    --TheMiddleSeat Chase certainly has the language in the terms to treat it as a net and rescind any points or status if they would choose to do so.    We don't necessarily know the end of the story if the original poster has just had this happen, it could still be reversed if an audit catches it, or if the original poster doesn't end up earning the bonus anyway over the remaining time period it could be rescinded then.         ... View more

@Kazi wrote: OK thanks.  Having the 2 confirmation numbers is a pain especially since my husband is often not available to check in right at 24 hours.  If hubby is A-list then the number will already be assigned whether he checks in right then or not.   I suggest to save the flight calendar invites where you can check in both to confirm.     ... View more

@samantha5757 wrote: Still no refund from Southwest and it has been a month. Please Southwest - stop sending me automatic messages and refund me for my expenses.  You'll have to use one of the Contact Southwest Customer Service options for any follow up additional to what you have already received. This is a customer to customer forum so no one responsible for paying the expenses will see your post here.     ... View more

@Travelblogger wrote: I was just offered less than 25% of the expenses I incurred when SWA canceled my flight in early January (not weather related) and I had to travel on Jet Blue to reach my destination in time.   Is this normal SWA practice?  Has anyone had success on appealing these insulting offers?   TIA   25% of the airfare? I don't know enough about Jet Blue to compare the fares.     ... View more

@TheMiddleSeat wrote: You may want to ask that person how they did it as I don't think any US airline would allow international travel without a valid, unexpired passport.   --TheMiddleSeat   The US authorities will not be impressed if this person is here with an expired passport either.   It does look like there is an online renewal - good luck! https://www.pica.gov.jm/passport/renew   Otherwise maybe check in at the nearest embassy. I can see the case where the traveler doesn't need a passport to go back to Jamaica as a resident there (it would sure be easier to have one, but let's say it can be done the hard way) but if there is some other way to prove identity on this end to board the aircraft I don't know.           ... View more

@PettyIntrigues wrote: I gotta be honest with you, even if pre-board had been half of that, and there wasn’t a separate family boarding, with a high B now you likely would’ve been in the Cs somewhere.    I am on these birds a few times a week, and I have learned that no desired seat is ever guaranteed. I’m A16 pretty much every single time and that’s still often the case.   Your best bet to get a seat (or any type of seat I should say) you desire is to pony for Business Select or even Early Bird. Failing that, there are a lot of other airlines with assigned seating.   (All that said, I’m apt to agree with you and all these threads—it does seem like preboard gets taken advantage of with some minor regularity. It doesn’t bother me personally though as I prefer the exit rows and they can’t sit there, so I usually have few problems grabbing one of those seats.) EBCI is probably not going to solve it as described, that may often be behind the families.     ... View more

@72989420 wrote: I completely agree with Wes...   been a loyal RR for 23 years and well over 1 million miles and SWA doesn't seem to care while the other airlines do.    At some point we will all slow down traveling and it would be nice not to remember to check in at exactly 24hrs before etc.   Just make us A list for life... it's zero cost perk for very loyal customers.   I just assumed they would do something.   I was almost to 1 M on American and then they decided not to count my TWA miles any longer, but I though is fine because SWA would... NOPE  It would be a nice addition. Companion pass "lifetime" doesn't make sense but the A-list Lifetime would be a good gesture for those reaching 1M miles or some lofty number of years as A-list.   I take the counterpoint to @dfwskier if you wouldn't fly United any more without those perks, then the lifetime status does get them a few flights booked that they otherwise would miss out on.     ... View more

@KyleSlick wrote: My family and I would sure love a nonstop from Spokane, WA to Salt Lake City, UT.  Delta is the only airline offering this now so we're stuck with them... Many good spots to eat and get coffee in DEN though!     ... View more

@wbender wrote: Just received a ludicous $9 refund for a cancelled Denver to Hayden, Colorado flight on 12/26. Who are they kidding? What a joke. How best to appeal this ridiculousness? Are you sure there isn't a travel credit for the balance and then $9 was the taxes and fees?     ... View more

My other tip is to always book Southwest with one-ways. That way if the companion needs to change their plans you aren't stuck on the phone making a change after having already flown the first leg of a round trip that you can't modify yourself online any longer.         ... View more

@deniche1 wrote: Thanks for the response. Yep…the flight is completely sold out. Hoping someone changes their mind!  Just to add one clarification - if the flight is exactly 100% sold then you can definitely call or use twitter direct message to make the swap, the agent can do it "instantly" and although twitter can't take payment if there were any additional charge in your case you can save the travel funds from the prior ticket and use that to pay the taxes so it will work out. (And get a travel fund for the balance, unless you had purchaed a refundable fare all along or a points refund if you used points.)   However they won't be able to do that if for some reason the flight was oversold. Southwest doesn't purposely oversell flights anymore but I'm unsure of all the events that might cause it to happen occasionally, such as a flight that was originally on an 800 and is now on a 700 and there are fewer seats.    So most likely calling or else twitter should be fine to make the swap.   And if not just wait and I have several times booked companion tickets at T-24 when a bunch of people get reminded of their flight they forgot about and change plans and even same day added it in the past. That's stressful, try not to do that.     ... View more

@floridaguy wrote: But, if I had been working since 1974 and only had $168k in the bank, I would call that a failure.   The shareholders have the money, the company doesn't keep it all forever. The company will be fine, they were in great shape for an airline prior to the meltdown.   Did they just endure a disaster? Yes for sure. Some new direction on the software department will be needed. Going to be a black mark on the ledger, yes there will be.     ... View more

@babrockman wrote: I am missing the companion pass by 600 points.  My credit card statement has already closed- I had miscalculated credits to the card.  I have found two past rental cars that had not been submitted.  I called both Budget and Alamo and they have submitted as of this morning but I am not sure it will be posted by Saturday.  If it is not and I had the reservations during the year will southwest allow those to be posted to this years earnings?   Is there any last minute sure fire way to get these points?  Besides flying?  Hotels?  anything. I'm so mad at myself.  Thank you for any help! Did you find a solution?     ... View more

@intelligent1 wrote: Hey fellow Southwest Airlinians!   Wouldn’t it be great if we had a great special for this year? Like a $20.23 fare special! That will definitely ravel all the airlines in the industry! Not sure if Southwest has ever done anything like this. Unheard of, right!  They do the $49, $59, $69, etc. fares.    I haven't ever seen one in the $20's. As near as I can tell from flying last week the demand isn't quite that low to offer $20 fares.     ... View more

@floridaguy wrote: He/she was ordered to do it.  It is not an act of humility, it is an act driven by damage control.   They are not ordered to do it based on my four legs so far this year.         ... View more

@parpitt1 wrote: I too was just short of the threshold for A-List preferred in 2022, (2 legs or a few thousand points) I just checked and my account now says I have Preferred status thru 2023.  A very much appreciated gesture on SWA's part.  Same here!   I had been hoping to make a last-minute points run and then obviously didn't.         ... View more

Don't transfer the points for a fee - just book the ticket in your child's name out of your own account using your points. The points don't need to be in the child's account.   And you must have your booking first if the child is young enough that would trigger an unaccompanied minor charge so that you can enter your own confirmation number.       ... View more

@Catlater61 wrote: Appreciate your opinion.  As a long term customer of SW, my opinion is the same-I'm being penalized because I chose to  pay for all 4 tickets under a single reservation.     Policy is only 3 forms of payment per person. But because one person paid for all 4 tickets, the policy was applied as if it was a ticket for 1 person not 4.  The policy is flawed as is the website which did to recognize there were 4 people/tickets being purchased, not one.     I haven't tried to do this myself but what you are describing seems to be a programming problem on the website, the language does clearly state three methods per person. There was another post a while back about someone else having the same issue.         ... View more