Automatic First Class for Handicap

[k8dgr855]

I have a friend who insists that everytime she flies SWA they automatically bump her to first class b/c of her "nerve damage" in her knee.  I find this hard to believe and think she is exaggerating.  Is this policy for SWA?  She also says that the Cockpit is open to access in flight EVEN SINCE 9-11!  Is this true as well? I love my friend but I have been flying non-rev on AA and I know this is not policy for them.  Can you set me straight please?

[franktravel]

Southwest does not have "first class" 

Prior to general boarding, preboarding is available for Customers who have specific seating needs to accommodate a disability, and/or need assistance in boarding the aircraft, and/or need to stow an assistive device. If you have a disability and require preboarding, you should request a Preboarding Document from the Customer Service Agent at your departure gate.  

The cockpit is not open during flight, I have seen it open during boarding.