- Subscribe to RSS Feed
- Mark Post as New
- Mark Post as Read
- Float this Post for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Made a reservation last week with the mobile app and added a Companion once the reservation was made. Received the e-mail with the confirmation number on it for the 3 passengers and then the e-mail with the confirmation for the companion.
When looking at the upcoming flight, I now get a message that says "hmm, we can't find ithis reservation. Please double-check your information". I press ok and then can see my flight info and confirmation #'s for all 4 passengers.
Thought maybe I should cancel the reservation and rebook in case something weird happened with this one. Keep in mind, I made a separate reservation for same people to return home and no problems with that reservation. I can't cancel the companion reservation as it says it doesn't exist.
Anyone else having this problem?
Solved! Go to Solution.
Re: Companion Pass - reservation cancellation
Re: Companion Pass - reservation cancellation
03-23-2017 04:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
Hi @PDFelter,
Sounds like we'd want to take a closer look at this one to make sure that your Companion is booked and ready for travel. Give our Customer Relations Department a call at 1-855-234-4654, or reach out to us on Twitter at @Southwestair, and we'll help you troubleshoot.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Get Direct Link
- Report Inappropriate Content
This is likely related to the issues with the conversion to the new "next generation reservation system." As Lindsey said, a call is probably the best way to have this looked into and cleared up if necessary. Be advised that hold times are "longer than usual" lately. Good luck!
-
No related discussions