Mobility assistance

[EDQ]

I am a partially disabled vet & use a mobility device (have used it with no problems on another airline. In the distant past, SWA has refused to take it aboard due to FAA restrictions. 

There is new ADA, DOT, & FAA guidance.

I want to visit my local airport & have my device inspected & approved before I buy my tickets.

(SWA is the preferred airline between my 2 destinations.)

How can I arrange this?

[tappingmom1 · Accepted solution]

I don't think this is something that needs to be arranged.  I would just show up (not during the busy morning flights) and ask.

However...the agents at the check-in desk will not inspect it (other than looking at it) or approve it.  The final call on whether it flies onboard with you will be at the gate and will be up to that person.  Most likely, it will depend on its size, how much room it requires for onboard storage, and whether it can be stored safely.  A polite conversation at the gate desk may move you in the right direction.

Without disclosing your disability, it would be helpful to know what this mobility device is...and, perhaps, better advice can be given.