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If my dog is a service dog, do I still have to pay the pet fee?
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Trained Assistance Animals will not be charged. Please make sure you have proper documentation.
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What constitutes "proper documentation" for a hearing assistance dog traveling in the cabin with a passenger on Southwest, please? I've only found specific information (letter from doctor, etc.) about emotional support animals on your website. Thank you.
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Hello. I am anticipating traveling on Reward Milage. I am Disabled. I have a small cat as an
assistance animal. What do I need to have? When do I need to produce the information?
Will there be a fee. I plan to bring the cat in a carrier.
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Hi KiranR,
Southwest Airlines welcomes trained assistance animals accompanying a Customer with a disability on all of our flights. Except when too large to be safely accommodated, a trained assistance animal will be transported in the aircraft cabin.
For additional information about traveling with an assistance animal, visit us here.
Happy Travels!
Lindsey
Community Moderator
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Do service dogs have to be caged the entire flight?
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I'm unsure about the policy as to what size of a dog can ride, my boyfriend is fully blind and has a registered and trained guide dog, that he has previously taken on the plane with him. The dog is about 60 lbs golden retriever/yellow lab. Will there be room to accommodate him?
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Hi @Catalina95,
Yes, we are able to accommodate your boyfriend's guide dog. When a Customer has a large service animal, we recommend that you visit with one of our Customer Service Agents at the gate and let them know you require a seat in the front row, where there's a little extra room. They will provide you a preboarding document that will allow you to get on a little early and get comfortably situated.
Looking forward to having you onboard!