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military discount

jewels6964
New Arrival

According to a customer service representative your policy regarding extra baggages for military being free is only for ACTIVE DUTY military? Is this correct and if so why?   My son is an Army Reservist and does the same or if not more work than the active duty Army.  This is not right on behalf of Southwest.

1 REPLY 1

Re: military discount

LindseyD
Retired Community Manager

Hi @jewels6964,

 

Southwest Airlines is pleased and honored to serve all members of our military, both active and nonactive, and your son is no exception. 

 

We waive the overweight/extra bag charge for active military because oftentimes they are traveling with their equipment, or with supplies they are required to have with them in addition to their personal belongings, and we don't feel it's right to penalize them for those extra items.

 

That said, we think travel should be affordable for everyone, and that's why we allow every Customer to check two free bags. We're proud of this policy and we hope you and your family have an opportunity to take advantage of it soon!