did you have multiple changes on the flight that you have the travel fund for? If so I know each change will make itself a separate fund for example you book a ticket for $150 the price drops to $120 you have one fund for $30 price drops again to $100 now you have a separate fund within the confirmation number for $20 and let's say one last change down to $90 so another fund for $10 so now you have 3 funds $30 $20 $10. With the new system you can only apply 2 funds plus a credit card so it would not take the $10 in this example. That also goes for if you have a voucher and 2 or more funds you can only use 2 funds if that makes sense. this is how it was told to me by a southwest rep back a few months back so if that changed then maybe it has to do with the expiration of the funds where one of the funds expires before you travel so it would not apply
Blake
