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Southwest Airlines Community

Web & App Updates - Improved Accessible Travel Content


We've launched improvements to the Accessible Travel Content  in our Help Center to make it even easier to travel with us.  This follows on our other effort to improve the mobile accessibility in our Mobile Friendly Help Center




This includes updated and mobile friendly content our Customers that may need additional assistance for travel.  Here you'll find helpful information related to 


  • Wheelchairs
  • Airport & Boarding Assistance
  • Traveling while blind or with low vision
  • Traveling with oxygen
  • Traveling with trained service animals
  • Traveling with Allergies
  • Obtaining a non passenger escort for assisting a Customer


We hope that these improvements make it even easier to travel with us.


The prior version was very difficult to use on a mobile device.


Now all the content has been refreshed and is much easier to navigate in the Help Center. Great news since this content received over 1 million page visits int he last year.


Learn about other recent improvements to our digital experiences.


Thank you to the following Cohearts who have helped to improve this content as part of our Mobile Friendly Content updates.


Bill T
Brenna R
Carole E
Catherine G
Christopher H
Cindi S
Corri R
Gaurav M
Karen S

Katy S
Kelly D
Kimberly A
Laurette S
Lisa M

Megan S
Rohan P
Ryan G
Sally A