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09-23-2019
04:34 PM
...ould fix it. I called customer service and was told they couldn't help me and no supervisors were available. The representative told me to email Southwest. The problem is, there's no complaint...
Show results in replies (5)
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...hose 'complaint' plus 'flight', those fields/boxes did become required. I can not explain t...
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In your case I'd recommend sending a snail-mail letter. Whenever the issue is a bit more complicate...
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Sorry, maybe I misunderstood. If you'd like a quick reply, I'd suggest contacting Customer Relation...
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@sdfair there is also a chat function from within the Southwest phone app.
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There is also a general mail address found by clicking on the "Contact Us" link at the bottom of th...
02-21-2024
11:55 AM
1 Love
Re: customer service on flight 2504 Long Beach CA to Las Vegas Nv leaving Long Beach 7:45 pacific standard time. The male flight attendant was quite rude to me just before takeoff on the flight to La...
01-09-2019
10:32 AM
I've always been a fan of Southwest- definitely my family's preferred airline. Always had great experiences and customer service. Last spring we had a very long delay and the gate attenda...
08-19-2022
08:52 AM
Does anyone have a suggestion how to escalate a customer complaint regarding a very serious in-flight experience? I submitted my written complaint online in early May, and have followed up s...
04-26-2021
10:25 AM
1 Love
...adly, I have reason to launch my first complaint. On Saturday 4/17 on a flight from Seattle to Phoenix at 7:00 AM, my wife and I boarded our flight and were informed of the curtailed beverage s...
06-14-2018
01:33 PM
3 Loves
Southwest customer service, June 13, 2018 I’m not sure which of your ‘friendly flight attendants’ it was that was sitting in the back of the plane, complaining about having to wait for 16 peo...
Show results in replies (4)
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...ia phone or mail if you would like them to be aware of your complaint. --TheMiddleSeat
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...ddress your complaint. Blake
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...ustomer interactions. I suggest that you contact Southwest Airlines Customer Relations with your complaint...
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...bsp; That's really unfortunate. I recommend you file a complaint directly with S...
06-14-2021
02:56 PM
...nd very loudly. We expressed our outrage at this treatment and left the plane with the manager, who was polite and clearly felt put in the middle. He explained that if the flight attendant made a complaint...
05-27-2021
04:36 PM
I filed a complaint more than a month ago and i have received no response. This was a somewhat serious issue and i can't get a hold of anyone in the relations department. I have called 5 times and h...
07-31-2019
05:42 PM
How do I file a formal complaint in regards to the service I’ve received during my current flight? My flight was cancelled and i was rebooked on an another flight the NEXT day. I contacted multiple p...