10-25-2006
03:53 PM
3 Loves
Angela is being much too modest! She was the inspiriation for our blog. About a year ago, she came to me and asked if I would be interested in working on a blog Team. I replied, "What the @#$% is a blog?" Without her hard work, her research, and her perseverance, this project would never have happened.
The past year has been a great experience, and a big reason for that is Angela's infectious enthusiasm.Â
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10-23-2006
09:38 PM
5 Loves
Ray,
that is a specatucular photo of Chciago's Loop. Chicago is one of my favorite cities, but I don't care much for the new space-age facade of Solider Field (in the center of the pic.) It's a shame that your flight plan didn't take you a bit farther north, so we could see an aerial view of 1060 West Addison Street!
Brian
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10-20-2006
08:56 PM
3 Loves
Hi David,
While we have one of the youngest fleets in the sky, some of our aircraft do have reinforcing plates. Aircraft "win" these over their lifetime for a variety of reasons--one of the biggest is ground equipment like beltloaders and jet bridges contacting the aircraft too hard. It's rare to see an aircraft over a couple of years old without some kind of reinforcing patch added.
Brian
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10-20-2006
03:17 PM
1 Love
Hi Dan,
Well I'm not an "executive," in spite of what Kim tells people, but I have been handling a lot of the Customer comments on this issue. First off, I don't think anything is completely "off the table" at this point. However, I can tell you that your proposal does raise a couple of concerns. As Kim has written earlier, we like to keep things simple, and having two methods of boarding/seating would add a layer of complexity to the boarding process. (Certainly, it would be much more complex than either having all open seating or all assigned seating.) Essentially, we would have to wait to board the open seaters until the assigned seating section had boarded. Sometimes this might happen quickly, other times it might not. Those assigned seats would have to be available to all Customers, once those holding assigned seats have boarded. The difference with the A group under the current system is that if you mix the groups on board prior to that point, you could have a potential conflict. Currently, if some in the A group are slow to board, they just board with whatever group is currently boarding and take an open seat.Â
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10-19-2006
04:39 PM
4 Loves
Okay Kim and James,
I guess that there is no such thing as bad publicity, so I thank you both for my "15 minutes of fame."
Brian
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10-18-2006
01:36 PM
11 Loves
Hi Dennis,
As with any schedule change, it takes several days to completely load our new schedules into the computer. Normally, this process is completely behind the scenes. However, with our new Dallas service, we had to wait until the Wright Reform Act became law. That happened on October 16, and we immediately began loading the new service, but the schedules are being loaded in batches. Our Technology folks are working around the clock to complete this process, and the entire new schedule should be loaded by the start of the new service on October 19. Please be patient.
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Alice,
here is the answer from the TSA web site:
Do prescription medication labels still have to match the passengerÃ
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Susan,
Yes you may bring food onboard, but you can't take liquids through the checkpoint. You may, however, buy liquids after you clear security and take them onboard. Here's the link to the TSAs web site page with the new rules.
Brian
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I know that Brady's comments were in jest, but in case others are wondering, the art on the overhead bins are drawings done by the children staying at the Ronald McDonald House of Western Washington.
Brian
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Well, I've been prowling the picture vault, and I found this photo (click on the pic to enlarge) of Customers playing that Southwest traditional "toilet paper race." I have a feeling that our creative "Blogians" will have a field day coming up with some funny captions for it. (By the way, the photo is shot inside of our Spirit of Hope aircraft, which is dedicated to the Ronald McDonald Houses.)
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Hi Sylvia,
Looks like Janet answered your question about inhalers. Many of our Customers use wheelchairs and assistance animals. Information can be found at the Travel Center section of southwest.com. Here's the link: http://www.southwest.com/travel_center/disability.html.
Information about carryon articles is also at the site: http://www.southwest.com/travel_center/baggage.html
Brian
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Hi Ann,
I'm glad to hear that your Chicago trip was a success. For your upcoming trip, you will need separate boarding passes for each flight, but the good news is that you can check in for both flights at one online. Just allow 24 hours ahead of the connecting flight to go online, and you should be "good to go."
Brian
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10-06-2006
04:25 PM
24 Loves
Hi David,
I don't know where they got the picture of a Southwest A-300. We only fly 737s, and the only other aircraft that we have operated over 35 years was a few 727s. It wasn't one of ours.
Brian
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10-06-2006
04:21 PM
6 Loves
Oh my! Color me red with embarrassment, and I will fix. Thanks Drew!
Brian
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10-06-2006
01:30 PM
1 Love
Hey Joe,
I would still have to face my Coworkers after Halloween! I couldn't do that to them or me.
Brian
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10-06-2006
10:38 AM
436 Loves
As James pointed out in a previous post, I "moonlight" as a contributing editor for Airways magazine. (And, I promise, "cross my heart and wanna die," that I didn't put him up to writing the post!) The publication recently held a dinner in Seattle where the public could meet the editorial staff, and thanks to Southwest's generosity, I was able to invite some of our folks who work in the Seattle area. (click on pic to enlarge) This includes Bill Rogers (l), who represents Southwest at the Boeing plant in Renton; next to Bill is Eli Rodriguez, our Seattle Station Leader; followed by Richard Juen, a Seattle Operations Supervisor; and on the right is Stuart Shrum, a Seattle Customer Service Supervisor.
The event was held at the Museum of Flight at Boeing Field, with a private tour of the facility followed by a reception in the Red Barn, which was Boeing's original factory. The dinner was held in one of the Museum's conference rooms and featured salmon from the Pacific Northwest.
The guest speaker for the evening was Steven Udvar-Hazy, who is the Chairman of International Lease Finance Corporation, a company that leases over 800 aircraft to airlines around the world. In addition, Mr. Udvar-Hazy donated millions of his personal money to fund the Smithsonian's magnificent Steven F.Udvar-Hazy Center at Dulles Airport, where Southwest just started service!
I found several personal comparisons with Mr. Udvar-Hazy (although I am no way as successful as he is!). Both he and I took our first airplane trips in 1954. I flew on a DC-3, and he flew with his family on a Soviet copy of the DC-3, an Li-2. Both of us grew up as airline "nuts," and in 1958 after his family escaped the Soviet occupation of Hungary, he and his family eventually moved to Los Angeles in 1962. That was the same year my family moved to LA, and we both hung around LAX as much as possible. He also began collecting airline timetables then, as did I, and we both have kept our collections.
In the audience question and answer session, I asked him to talk about his relationship with the Smithsonian. The Institute was trying to raise over $100 million to finance the Dulles facility, and they were looking for a lead corporate sponsor. He wanted to show his gratitude to America for all our country has meant to him, and he donated over half of the Smithsonian's goal. Other companies then pitched in the rest. All Americans, and all aviation enthusiasts everywhere should be grateful for his generosity.
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09-29-2006
01:49 PM
4 Loves
Scott,
8692 was a maintenance ferry flight from PHX to DAL with N485WN. 8503 was indeed the delivery flight for N256WN
Brian
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09-29-2006
01:24 PM
13 Loves
Sorry about that JW, "Fall From Above" has been corrected. Thanks for the heads up
Brian
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09-19-2006
01:36 PM
5 Loves
Hi Dan,
Here's an update I place on Gary Kelly's assigned seating post yesterday:
Yes it is true that the San Diego tests are over, but keep in mind that the tests werenÃ
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09-18-2006
06:42 PM
3 Loves
Wow! Y'all are pretty creative, and I LUV your captions. I also wanted to answer a couple of the off-topic posts under this topic. Christine, the carryon situation has greatly improved with the new security rules. I flew a week ago on three completely full flights, and the overheads weren't even half full. Only families with children under age 5 should be preboarding. We will be looking at our boarding processes, including the ABC lines. Boarding passes can only be issued 24 hours ahead of time because you are actually checking in for the flight. With the current programming, the computer has to wait until today's flight has departed because it wouldn't know on which day you were traveling.
As to the several of you who have asked about our pet policy, we know that a lot of our Customers would like to take their pets with them on trips, but for several humane and business reasons, Southwest has a no-pet policy. (Of course, we do allow Customers to bring their service animals onboard, and we are proud to meet this obligation.)
As animals are loaded and unloaded into/out of the aircraft cargo bins, they are often scared and uncomfortable. Even though the bins are heated and pressurized, animals travel in the dark, surrounded by loud noises and unusual movements. As they transfer from one flight to another or to the claim area, the ramp is very noisy, and they are subjected to the extremes of heat and cold. Unfortunately, on airlines that accept animals as checked baggage or cargo, there are times when animals pass away due to improper loading or the stress of the situation. Because so many Southwest Employees are animal lovers, we donÃ
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Hi Jim
Yes it is true that the San Diego tests are over, but keep in mind that the tests weren't a "go/no go" on assisgned seating. The tests were successful in that they generated tons of data and Customer comments from those involved in the test, and that data is being thoroughly "mined." All of our Leaders have read the 580+ comments in this post: read the hundreds of letters we have received; and read reports from the phone calls. Many of those who pleaded to keep open seating also share suggestions on how to improved the boarding process. Once the new security procedures have settled in, we will be testing various ways of open seating boarding. Again thanks to everyone who has shared their thoughts.
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09-15-2006
09:52 PM
662 Loves
After so many serious topics lately, we thought it might be time to dust off the ol' Write Your Own Caption feature. This time, we have a Southwest Pilot conducting the preflight walk around inspection (click on pic to enlarge). Okay, all you witty inhabitants of the blogosphere, it's your turn to come up with a caption.
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09-13-2006
02:31 PM
5 Loves
Too funny, Kim!
I have it on good authroity that he is a pretty good Customer.
Brian
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Hi Joseph,
Thanks for posting your comments. You may not be aware, but our CEO, Gary Kelly, has a posting here on the blog about assigned seating. That post has generated over 580 comments, with those comments running in favor of our current open seating by a margin of at least 3 to 1. You can go to Gary's post here, and I think you will find your answers in the comments. Our Customers are passionate about open seating. Keep in mind that no decision on this subject has been made yet, and we are looking at more options. The test in San Diego is finished, and we plan to conduct additional tests with open seating.
Brian
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09-11-2006
08:08 PM
5 Loves
Thanks to everyone who has commented so far. Your thoughts are eloquent, moving, and reaffirming, and I admit to tearing up over quite a few of them. We have all lived through so much, and I think your thoughts show why the American spirit is so strong.
Brian
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09-08-2006
08:43 AM
610 Loves
It dawned a beautiful late summer's day here in Dallas too, and the sky was so crisp and clear, it almost hurt. Little did I know until later that morning just how much the sky could hurt.
I was in my doctor's office for my annual checkup, when the X-ray technician told me that a plane had flown into the World Trade Center, but I assumed that it was a wayward light aircraft. It wasn't until I turned on the radio in my car and headed to work, that I got a grasp of the devastation. One of the only bright spots of that day, which had turned so dark, was when we received word that our last aircraft had landed safely.
The other bright spot in that dark day was the way we pulled together to take care of our Customers, our Coworkers (several of whom lost family members in the attack), and our own families. That day, and the days that followed were the scariest, yet the proudest time of my own Southwest career. If you would like to hear the thoughts of some of our Employees, please play the videos below. (These videos were made shortly after 9/11, and although some Employees' titles have changed, their sentiments still remain moving five years later.)
My parents used to tell me about how and when they heard of the attack on Pearl Harbor. During my youth, I was in my sixth-grade class when the teacher next door, Mr. Montgomery, brought us news of President Kennedy's assassination. Like those two earlier events, September 11, 2001, was one of those defining moments that reshape our lives forever. This is your opportunity to share your memories of that horrible day, and we are asking you to share what you were doing when the world changed. We ask that you keep your comments on topic and free of politics because this isn't the forum for that kind of discussion.
(There are no stories associated with the videos below. If you'd like to leave a comment, please post to this story.)
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Gee Roy, I haven't seen "War Eagle" in writing since I worked on the ramp for Delta. Some misguided ramper in Atlanta would write "WAR EAGLE" inside the cargo bin of every aircraft.
Brian
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09-06-2006
01:12 PM
7 Loves
Kim, actually you could drink Peruna at one point. It was an old "remedy" that reportedly contained mostly alcohol--one of the selling points of attending SMU. Interestingly, my high school in Dallas was the Longhorns and they copied all of UTs colors and stuff, even down to those frilly band uniforms.
By the way, how will you explain those steers getting beat by a bunch of tree seeds from Ohio?
(We won't talk about the SMU/Tech game, however.)
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