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to see the rest, please visit: http://outside.away.com/outside/culture/201003/editors-choice-14-10.html
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.... and MHT is down about 20%. Think there is any connection there?
There is a fare war going on at Boston and New Hampshire flyers are heading to Boston to save. Unfortuantely, people that would have flown Southwest out of MHT are discovering cheap fares on JetBlue and AirTran at Boston. Southwest needs to find a way to reclaim those flyers and keep them at MHT
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Dear Anonymous,
I am One of those hardworking Stock Clerks.
I see your problem sir. I consider myself a Southwest Airlines employee who works as hard as I can to make this company successful. The Teamsters are merely a bargaining group that I belong to, not who I identify with enough to call my self "ex" . When I retire I doubt the fact I was in the Teamster work group will ever enter the conversation when I talk about my time with my Southwest Airlines family.
Now to fill you in on what we do......We successfully support Maintenance in a way that has to be flawless. Everyday materials and tooling are sent to maintenance stations or aircraft that throughout our system for repair. They are repaired and fly the next day. If your aircraft is out of service more than likely there is a clerk ensuring maintenance gets what they need to fix it.
I have to say you that you would be hard pressed to find a clerk that is NOT "hard working". Southwest Airlines success is our Success. Our mission is to be invisible, getting the our passengers to where they are going safely, and on time, that is our goal.
Finally, Anonymous, I must say you need a vacation to let that baggage go my friend. As luck would have it you are at the right site and just a click away. Go for it.....
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I check in online every time I fly SWA which is 99% of the time I fly.
I also frequently use my iPhone to check in online about 30% of the time I check in.
There is no way you can check in on the way to the airport (unless you start driving to the airport 23.75 hours before the scheduled departure) and get seating position A 03. The only way this could possibly happen is if you have business select status but even then it's rare.
I hate this commercial.
I am irritated by Apple, but I'm even madder at SWA for letting their boarding policies be misrepresented this way.
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Southwest Airlines has a new home in Philadelphia International. The airport unveiled a $45 million wing at Terminal E last week with seven new gates and a 500-seat holding area. to read more, visit: http://www.usatoday.com/travel/flights/item.aspx?ak=79947.blog&type=blog
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Spigit, the leader in innovation management software for the enterprise, announced today that it is powering Southwest Airlines Idea Runway, an internal site designed to streamline innovation and collaboration among its more than 34, 000 employees. With the goal to identify and implement ideas that will generate revenue, reduce operating costs and enhance the customer experience, Southwest Airlines has selected Spigit so it can quickly capitalize on the innovation of its workforce. Spigit's advanced algorithm approach helps Southwest Airlines define, measure and analyze ideas that are submitted by employees, and determine how to best implement these ideas to quickly see a return on investment. Employee participation is encouraged through monthly and quarterly incentives for top participants and top-rated ideas. Once an idea is submitted, Spigit's algorithms assign value based on the idea generator's reputation, role within an organization, number of votes, and by the 360 degree feedback given by the community. Since Southwest Airlines' implementation of Idea Runway in September 2009, 98 percent of the ideas submitted have received responses and comments from other members of the community. "We are continually looking for new ways to deliver the best products and service possible to our customers; tapping into our employees' creativity, passion and energy is a critical element of this process. Spigit's software platform allows us to harness the collective intelligence of our organization," said Angela Vargo, manager of product development at Southwest Airlines. " Spigit's unique algorithm-based approach stood out to us as a unique way to discover the best ideas and solutions to potential issues, while encouraging cross-functional collaboration." Southwest Airlines has implemented InnovationSpigit, an enterprise platform that integrates social collaboration with traditional workflow and analytics. InnovationSpigit is driven by employees for topline and bottomline growth. "To stand out from the competition and maintain a leadership position, companies must innovate fast and capitalize on the right ideas emerging from all levels of the organization," said Paul Pluschkell, CEO and Co-Founder of Spigit. "We couldn't be more pleased than to be selected as the idea management company for Southwest Airlines, who has fundamentally altered the economics of the airline industry through continuous innovation." About Southwest Airlines After 38 years of service, Southwest Airlines (NYSE: LUV) continues to differentiate itself from other low fare carriers -- offering a reliable product with exemplary Customer Service. Southwest Airlines is the most productive airline in the sky and offers Customers a comfortable traveling experience. Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded, currently serving 68 cities in 35 states. Based in Dallas, Southwest currently operates more than 3,100 flights a day and has nearly 35,000 Employees systemwide. About Spigit Spigit is the leading provider of purpose-built innovation software for the enterprise connecting employees, customers and business partners for idea management and innovation discovery. Using enterprise-grade social technology and behavioral science techniques, Spigit's software taps into the collective intelligence within an organization and transforms it into actionable, predictive information. By incorporating incentives, idea graduation, idea trading and real-time analytics, Spigit allows companies to get the most out of their key assets. Our technologies are used by the largest and most innovative companies in the world including: Pfizer, AT&T, Southwest Airlines, Allstate, AAA, and Lloyds TSB. Spigit currently powers innovation projects at numerous Fortune 2000 companies and has been named Best of Software Interop 2008 and is listed on the AlwaysOn Global 250 list, the power list of the top 250 private global technology companies. For more information, visit www.spigit.com. MEDIA CONTACTS: Melissa Chanslor Text 100 415.593.8465 melissac@text100.com Richard L. Tso Spigit 925.452.6529 rtso@spigit.com
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By Jena McGregor Keeping Consumers Happy Our fourth annual customer service awards are a mix of repeat stars and first-timers who know how to treat consumers right. Our new No. 1, L.L. Bean, leapt from 24th to first place as recession-weary customers relished its lenient returns policy, inexpensive outdoor gear and clothing, and the fast responses from its Maine call centers. Other newcomers include bookseller Barnes & Noble, the Panera Bread chain, and regional banker BB&T, which stands for Branch Banking & Trust. Click through the slide show of our winners to see the rest. to read more, visit: http://images.businessweek.com/ss/10/02/0218_customer_service_champs/index.htm
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02-19-2010
01:25 PM
174 Loves
If ever there was a case for the benefits of competition, it is Southwest Airlines' announcement this week that it will offer daily flights from Philadelphia to Boston. to read more, visit: http://www.philly.com/inquirer/opinion/20100219_Editorial__Grab_your_bags.html
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Business Week, in partnership with The Hay Group, has released the results from the Best Companies for Leadership Survey. On the 2009 Top 20 Best Companies for Leadership list, Southwest Airlines ranked #2. The entire report can be found online at http://www.businessweek.com/careers/special_reports/20100216best_companies_for_leadership.htm. While at the site, be sure to read about How Companies Develop Great Leaders, Leadership Trends for 2010, Methodology for the Survey, and more.
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I used southwest.com old website and i loved it. The old site was simple, easy-to-use, and aesthetically pleasing. This new website is far too busy and has way too many promotions on it. The top navigation was a great idea but you could have keep that old homepage layout.
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Before Southwest Airlines said yesterday that it would start flying between Boston and Philadelphia in June, air travelers on the route didn’t have a lot of choices - or cheap tickets. The only airline that flies nonstop from Logan International Airport to the City of Brotherly Love is US Airways, which on its website yesterday was charging $1,100 round-trip, with advance purchase, on its 15 daily, nonstop departures. to read more, visit: http://www.boston.com/business/articles/2010/02/17/hub_gets_low_fare_option_to_philly/
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You've come a long way since PSA/Hot Pants days, but everything and everyone since then have headed in the right direction - Hot Pants or not the flight attendants even back then were the best , always smiling and treating women fliers with respect at a time when men were the "only businessmen" Southwest has always recognized their customers, which include families, servicemen and women, small business owners who are the "company" and the leisure market.
Southwest's family is the best in the industry, when you start flying international - I will be one of the first to book a ticket!!
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My level of frustration is beyond the moon trying to contact SWA to finally get a refund on my thrice cancelled flight from BWI to TPA. It doesn't matter what time of day or night I've called I can't get through. The website only offers a "change" after the first cancelled flight. I want to get a refund but can't get through to voice my request. You're doing a great job and I won't give up but, man, I'm frazzled and up to my 4'9" ears in snow!! Thanks for listening.
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So if a passengers dog is interferring with my comfort and safety does the owner get kicked off like Kevin Smith did?
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by Leslie Voigt-Kenfield As someone who spends a lot of time traveling for work I am no stranger to the world of airports and airlines. We all know that the airline industry has taken some big hits in the last few years. They’ve downsized their fleet, staff and crew and upsized the charges for luggage and even seat selection. But no matter what it’s still the main mode of transportation for me. Just ask the TSA agents and airline folks at my home base airport, they know me by name. to read more, visit: http://www.m2winc.com/blog/post/2010/02/10/Would-you-like-peanuts-with-that.aspx
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Yes, it’s yet another Southwest Airlines sale, but this one is worthy of a serious look at your calendar, especially if this spring you’re hoping to visit destinations like Tucson or Lake Tahoe (pictured above; and here’s a related photo gallery). But act quickly; the sale ends Friday. to read more, visit: http://travel.latimes.com/daily-deal-blog/index.php/southwest-airlines-t-6362/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+DailyDealsLosAngelesTimesTravel+%28Daily+Travel+%26+Deal+Blog%29
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By ANAHAD O’CONNOR A major snowstorm charged in from the Midwest late Tuesday night toward major East Coast cities, forcing pre-emptive school and office closures and grounding hundreds of flights for the second time in less than a week. to read more, visit: http://www.nytimes.com/2010/02/10/us/10storm.html
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I was not impressed with Southwest during the bad weather period. I tried for three days to call someone at Southwest with a question and the SHORTEST wait time I was quoted was 49 minutes! And that's when I even got a message. The rest of the time I just got a busy signal. I realize you were busy with rescheduling flights, etc., but you need to adjust your staff so there's SOMEONE there to at least answer the phones. I had a simple question related to a trip I was trying to book online that would have taken 30 seconds to answer. Instead I had to book it with another airline.
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what genious dreamed up having a sale during a time phone lines are already clogged because of all the cancelled flights?
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By Sharif Durhams of the Journal Sentinel Southwest Airlines is allowing passengers flying in or out of Milwaukee and some other Midwestern cities Tuesday or Wednesday morning to exchange their tickets for other dates because of the snowstorm forecast to begin Monday night. to read more, visit: http://www.jsonline.com/news/milwaukee/83832902.html
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Good point! We airline geeks forget not everyone is so familiar with our airport codes. Thanks for letting us know--we will change!
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By Andrew Compart Southwest is estimating that its passenger unit revenue increased 14% to 15% year-over-year in January. The gain is eye-catching in comparison to other U.S. carriers: Continental this week reported a 1% to 2% decline in passenger unit revenue for January and JetBlue reported a 2% drop. to read more, visit: http://www.aviationweek.com/aw/generic/story_channel.jsp?channel=comm&headline=Southwest+Posts+Big+Unit+Revenue+Gains&id=news%2favd%2f2010%2f02%2f08%2f16.xml
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Just finished a renovation in Miami (out of a Denver home base) and Southwest was just exceptional....alway s on-time, great service , bags free and never a problem! Thank you,
Bill Q
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By Richard Strader In the world of aviation travel, commercials are all about the cheapest prices and the most benefits for its frequent flyers. However, Southwest Airlines have concentrated on the most important thing over the past couple of years: customer service. to read more, visit: http://www.advirtues.com/southwest-its-on-campaign-brings-fresh-air-to-airline-commercials/
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Posted by: Budget Travel We're giving you the floor! We recognize that our readers are true experts, so we want to hear your thoughts on all sorts of travel topics. Our October 2010 magazine issue will be devoted to what you tell us. to read more, visit: http://current.newsweek.com/budgettravel/2010/01/readers_choice_favorite_and_le.html
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With this post, I begin a two-part mashup in order to make some points about leadership, employee relations, and service culture within the airline industry. I’ve touched upon this before, but my take on it this time introduces some new material; i.e., the observations of customers of two airlines (Southwest and United) in a recent Newsweek blog piece. This is part 1; let’s get started: Last week, Newsweek’s Budget Travel blog invited its readers to weigh in with their perceptions of who the best and and worst airlines in the industry are. Have a look; there’s nothing scientific about the responses of course, but I thought it might be fun to quantify and summarize the results a bit, in a little “back-of-the-envelope” analysis that turned out to be pretty interesting. As I write this, 166 Budget Travel readers have posted “Best/ Worst” nominations in comments on the blog; many nominated more than one airline in each category, and some drilled down further to make distinctions between domestic and international carriers. Most of the commenters clearly gave this some thought. I randomly sampled about a sixth of these comments and collected some tidbits to share: The clear winner for “Best Airline” at the Budget Travel blog is Southwest Airlines. About 30% of commenters rated Southwest as “best” or in their top three. Fewer than 1 in 25 commenters rated it as “worst” or in their bottom three. jetBlue and Alaska Airlines came in second and third place (11% and 7%, respectively). to read more, visit: http://www.ex-united.com/southwest-airlines/voice-of-the-customer-newsweek-blog-scopes-out-readers-on-best-worst-airlines/
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This will be a great new service. I can't believe that people want it for free or to be included in the ticket price. Southwest deserves to be compensated for offering a new service.
Equating this to bags fly free makes no sense. Charging for bags is like charging extra for the bun on a hamburger. Charging for for WiFi is like adding a fee for bacon on a burger. It is a legitimate extra and a fee gives customers a choice. Many fliers don't care about WiFI. Why should they pay for it?
I do hope that WiFi service availability is known with some degree of certainty at check-in time.
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By DANIEL HAMERMESH I earned two free one-way coupons on Southwest Airlines. I tried to redeem them for a round-trip flight in March, but there were no coupon seats on the return flight. So I redeemed one coupon, and have one left over. That’s a clever strategy by Southwest, as I will now use the other coupon as part of a second round trip. to read more, visit: http://freakonomics.blogs.nytimes.com/2010/02/04/a-good-reason-to-fly-southwest/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+FreakonomicsBlog+%28Freakonomics+Blog%29
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Airline created iPhone Apps are often run-of-the-mill. A few stand out among the Apps I have written about on Flying With Fish and I have skipped over countless Apps that I have felt offered virtually no benefit to users. This week’s iPhone App of the Week lives up to everything I expected from its creator… …this week’s iPhone App of the Week is Southwest Airlines Southwest Airlines is long known as an airline driven by customer satisfaction, their customer loyalty is among the highest achieved by any airline globally…often teetering on cult status… Southwest Airlines was one of the first airlines to embrace emerging media technologies and all of this is evident in its iPhone App. to read more, visit: http://boardingarea.com/blogs/flyingwithfish/2010/02/04/iphone-app-of-the-week-southwest-airlines/
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DALLAS (AP) — Last year Southwest Airlines' revenue shrank for the first time ever. Now the CEO says it could rebound with record revenue in 2010. Southwest reported Thursday that January traffic rose 7.1 percent from a year ago, and CEO Gary Kelly said the nation's biggest discount airline had strong bookings for February and March. If that trend holds, Southwest should finish 2010 with revenue much higher than last year. Kelly told an investors conference in New York "it can even surpass the revenues we had in 2008." to read more, visit: http://www.baltimoresun.com/business/sns-ap-us-southwest-outlook,0,2666760.story
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