629
Posts
Loves Given
68562
Loves Received
0
Solutions
11-24-2009
01:18 PM
186 Loves
In the last 14 days, I have traveled through 4 states covering 4 airports, 2 airlines, and 3 different hotels. Over the course of these trips, I have noticed that how an organization treats its customers has even more impact than I thought. Let’s start with the airlines. Most of the travel was on Southwest Air. to read more, visit: http://vitaminch.com/blogs/2009/11/23/14-days/
... View more
This is great, that one person in a leadership position can make a difference. Sounds like fiscal responsiblity does matter.
... View more
Will Ferniany is using what he calls the “Southwest Airlines strategy” to bolster the University of Alabama at Birmingham’s national image. to read more, visit: http://sanfrancisco.bizjournals.com/sanfrancisco/othercities/birmingham/stories/2009/11/23/story4.html?b=1258952400^2472611&i=education&s=industry
... View more
Hi Leroy-Although we are still working toward a codeshare with Volaris, we don't currently have an agreement in place. However, we are partnering with them and selling tickets on Volaris on southwest.com. Read more info here: http://www.southwest.com/travel_center/partner/volaris_faq.html
... View more
By Rachel Emma Silverman Like many other Americans, we’re flying out to the East Coast to my mom’s house for Thanksgiving. While I am really looking forward to spending time with family and friends, I am decidedly not looking forward to the journey there and back with an almost-two-year-old during a peak travel period. to read more, visit: http://blogs.wsj.com/juggle/2009/11/20/over-the-river-and-through-the-woods-to-holiday-travel-we-go/
... View more
The Dallas Business Journal recognized our own Vice President General Counsel Madeleine Johnson at its “Best Corporate Counsel Awards 2009” event held last Thursday evening. She received the award that honors a General Counsel who has been in office less than two years—but has had an immediate and effective impact on the company. Congratulations to Madeleine!
... View more
Thank you Southwest Airlines for allowing pets to travel one way versus round trip this Thanksgiving holiday. Please explain to your patrons as to the reasoning to allow a pet to leave without incident from Love Field, and why the pet would be denied boarding in Little Rock, Arkansas on the return leg? She still weighs 12 lbs and did not eat too much turkey on Thanksgiving day. Her travel bag is a Sherpa and as always is major airline approved for pet travel. She has been a frequent traveler for over 5 years. It is also very disheartening that no assistance was offered to swap tickets for me onto American Airlines. It was very humiliating and upsetting to be stranded in an airport with the possibilty of not making it home. I realize that these are tough economic times, but I suspect that American Airlines is very thankful this Thanksgiving holiday that your inconsistent application of your travel policy contributes to their financial health. The inconsistent application of the policy could be due to the ticket agent's inexperience with checking in less than 6 pets in his entire Southwest career. When we see the billboards toting clever advertisements for Luv of Southwest Airlines, we will ponder on what to be thankful for this holiday season. Sorry Southwest, American Airlines out classed you on this trip!
... View more
So cute, we just had to share! Check out some retro Southwest Airlines (and others) uniforms: http://my-retrospace.blogspot.com/2009/11/mini-skirt-monday-27-time-before.html
... View more
By Laura Bly, USA TODAY Though still the exception, more travelers are finding that social media outlets can be effective ways to get companies' attention — and responses. to read more, visit: http://www.usatoday.com/travel/news/2009-11-12-social-media-help_N.htm
... View more
All this week, Denver International Airport (DEN) is rewarding passengers who get “caught” recycling with gift certificates for airport shops and restaurants. The promotion is in honor of America Recycle Days, which officially took place on Sunday, Nov. 15, 2009. The promotion runs from today (Mon. 11/16/09) through Friday (11/20/09) and the way to win is to get caught in the act of recycling something by one of the airport’s Environmental Services team members who will be combing the main Jeppesen Terminal and the three concourses looking for passengers who are recycling. to read more, visit: http://stuckattheairport.com/2009/11/16/win-prizes-for-getting-caught-recycling-at-denver-intl-airport/
... View more
No doubt the TSA worker used to work for SWA, we have allowed escort passes for military travel and no limit on family or friends if I am the agent on duty. Be careful if I see a camera because I will insist on taking pictures and have posted them on Facebook asking for prayers to ensure a safe anc quick return.
... View more
Southwest Airlines confirms that passengers are NOT avoiding travel today, Friday the 13th. Traditional superstitions are cast aside by many travelers looking for a low fare and great Customer Service. Initial reports indicate that Customers are not avoiding row 13 on The Southwest Airlines fleet today, nor has the date prevented flying altogether. In fact, the bag fees charged by other airlines are proving to be much scarier than Customers’ superstitions, driving travelers to find good luck on Southwest Airlines. In addition to Southwest Airlines’ Bags Fly Free policy, the carrier also announced that it will not charge a fee for throwing salt over one’s shoulder and will even allow black cats to travel onboard with its new pet fare, as long as they are carried in an appropriate carrier. The airline is recommending that Customers carefully wrap mirrors in bubble wrap to avoid breakage and seven years of bad luck. Customers feeling particularly lucky today are headed to popular casino destinations. Some report being bold enough to bet on number 13 at the Roulette table. About Southwest Airlines After 38 years of service, Southwest Airlines, the nation’s leading low-fare carrier, continues to stand above other airlines—offering a reliable product with exemplary Customer Service. At Southwest Airlines, bags fly free. Customers can check their first two bags at no extra charge (size and weight limits apply). Southwest is the most productive airline in the sky and offers Customers a comfortable traveling experience with all premium leather seats and plenty of legroom. Southwest Airlines (NYSE: LUV), the nation's largest carrier in terms of domestic passengers enplaned, currently serves 68 cities in 35 states. Based in Dallas, Southwest currently operates more than 3,100 flights a day and has nearly 35,000 Employees systemwide. www.southwest.com Media Please Contact: Public Relations at 214-792-4847
... View more
It was only a matter of time before the faux fro-yo craze that is Pinkberry would hit the airports and we were oh so privileged to see it in action last night at LAX's Terminal 1, known to locals as The Southwest Terminal. to read more, visit: http://www.jaunted.com/story/2009/11/6/2596/58053/travel/Load+Up+on+Pinkberry+Before+Your+Southwest+Flight
... View more
Please pick Nashville as one of your destination cities. We and our friends would go on Southwest! PLEASE, PLEASE!!!!
... View more
Lincoln National Corporation ( NYSE: LNC) announced today that Gary C. Kelly has been elected to the company's board of directors, effective November 4, 2009, for a term expiring in 2011. Kelly currently serves as chairman, president and CEO of the nation's fifth largest airline, Southwest Airlines. A 22-year Southwest veteran, Kelly began his career as controller, moving up to chief financial officer and vice president finance, then executive vice president and CFO, before being promoted to vice chairman and CEO in 2004. Kelly assumed the role of chairman and president in 2008. Kelly is a member of the Financial Executives Institute and the Texas Society of CPAs, and he serves on the McCombs School Accounting Advisory Board and the Advisory Council at the University of Texas at Austin. "We are extremely pleased to welcome Gary to Lincoln's board of directors," said William H. Cunningham, chairman of Lincoln National. "His strong financial background and leadership skills are reflected in the success of Southwest Airlines and he will be very valuable addition to Lincoln's board." Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. With headquarters in the Philadelphia region, the operating companies of Lincoln Financial Group had assets under management of $137 billion as of September 30, 2009. Through its affiliated companies, Lincoln Financial Group offers: annuities; life, group life and disability insurance; 401(k) and 403(b) plans; savings plans; mutual funds; managed accounts; institutional investments; and comprehensive financial planning and advisory services. Affiliates also include: Delaware Investments, the marketing name for Delaware Management Holdings, Inc. and its subsidiaries. For more information, including a copy of our most recent SEC reports containing our balance sheets, please visit www.LincolnFinancial.com. SOURCE Lincoln Financial Group /CONTACT: Jim Sjoreen, Investor Relations, +1-484-583-1420, Investorrelations@LFG.com, or Laurel O'Brien, Media Relations, +1-484-583-1735, mediarelations@LFG.com
... View more
Johansen didn’t nominate a best commercial in history, so let me suggest a campaign that is currently running that I categorize as a winner on all counts. I’ll call it the best TV campaign for a Texas company, and one of the best campaigns on the air for any company, the Southwest Airlines Bags Fly Free spots. Watch them here: to read more, visit: http://iduniversity.wordpress.com/2009/11/10/best-and-worst-tv-commercials-by-texas-companies/
... View more
Good news for office drones sick their midday Pret A Manger: A winterized Southwest Porch, the ‘wichcraft pop-up cafe that unfurled its yellow umbrellas in Bryant Park last June, will reopen for the season on November 19. Read more: http://www3.timeoutny.com/newyork/the-feed-blog/restaurants-bars/2009/11/southwest-porch-reopens-for-the-winter/#ixzz0Wfx6b1Ze
... View more
In response to a call for help feeding Denver's poor and homeless population during the holidays and beyond, Southwest Airlines today announced a $50,000 donation to the Denver Rescue Mission, a non-profit organization dedicated to providing food, shelter, clothing, and rehabilitation services to the estimated 11,000 homeless people in Denver. The donation is the largest turkey donation in the Denver Rescue Mission's history, and the food will be distributed to families at this year's Thanksgiving Banquet-in-a-Box and be served at this year's Great Thanksgiving Banquet. Additional turkeys will be distributed to families in need through churches and other non-profits across the Denver Metro area. "Southwest Airlines is committed to Denver, and our commitment includes helping the less fortunate. In these challenging economic times, we're grateful for the opportunity to step forward to support the Denver Rescue Mission," said Dave LaPorte, Southwest's Station Manager in Denver. "By supporting something so close to the hearts and minds of our Denver Customers and local Employees, we're making an investment to help strengthen our community." The Denver Rescue Mission will serve the turkeys purchased by Southwest and other donors beginning on Wednesday, Nov. 25, during the Great Thanksgiving Banquet, an annual event hosted by Colorado Governor Bill Ritter. Additional items needed for the Thanksgiving food boxes include canned fruit, canned vegetables, canned pumpkin, boxed stuffing, canned cranberries, and canned yams. Donations can be dropped off at the Denver Rescue Mission's Lawrence Street Shelter at the corner of Park Avenue and Lawrence Street. "By stepping up to the plate with the largest turkey donation in the Denver Rescue Mission's history, at a time when other local companies have been forced to cut back, Southwest Airlines has demonstrated a strong commitment to the Denver community," said Brad Meuli, president and CEO of the Denver Rescue Mission. "When Southwest Airlines says they care about Denver, they're not talking turkey. We are extremely grateful for the significant commitment of cash and volunteer time from Southwest Employees, just when we needed it most." To read a guest blog post from Meuli talking about what the donation means to the Denver Rescue Mission, visit: www.nutsaboutsouthwest.com. Southwest Airlines Employees from Denver also will volunteer at the Denver Rescue Mission to help prepare for this year's Great Thanksgiving Banquet. Southwest encourages its Employees to get involved in the communities they serve through its Share the Spirit program, which helps the airline's Employees make a difference in cities across the U.S.
... View more
This will never happen in Providence, RI because the airport is too cheap to pay for the free internet there. Even Starbucks who has free wifi everywhere has to have their customers pay for the service here.
... View more
11-11-2009
01:22 PM
110 Loves
Today's flight from Chicago Midway to Salt Lake International via Southwest Airlines offered a pleasant diversion -- Wi-Fi (for a price) above 10,000 feet. While there are no electrical outlets, those with charged batteries are sure to have access for at least an hour or so. This might justify the purchase of additional battery packs for business class laptop users. During the test period, the costs range from $2 to $12. The signal was a strong 5 bars most of the time. The login screen was simple and quick with industry standard secure server credit card processing. to read more, visit: http://blog.dearmyrtle.com/2009/11/wi-fi-on-southwest-airlines.html
... View more
I was at BWI when the WW 2 vets arrived and was proud to wave an American flag and applaude their service. My husband saw a picture of this event in your November magazine issue and believes I am in the photo. Any chance I could view it online. He forgot to take the issue with him!!
We are huge Southwest fans and always fly with you when possible. Keep up the good work. You make all the others look like Scrooge.
... View more
The nonprofit, nonpartisan Consumer Travel Alliance, which promotes passenger rights on Capitol Hill, polled its blog readers to find out which airline they like most. The winner: Southwest Airlines, with 26.1 percent of the vote. to read more, visit: http://www.dallasnews.com/sharedcontent/dws/fea/travel/thisweek/stories/DN-notesouthwest_1108tra.State.Edition1.4b94049.html
... View more
Everyone loves SkyMall, the ridiculous shopper's catalog found on flights around the world. We're not sure anyone would actually buy anything featured on these pages but if you forgot your reading material, SkyMall will keep you highly entertained during take-off and landing. (For an analytical look at the products featured in SkyMall, we highly recommend perusing through Gadling's extensive SkyMall Monday posts.) Yet while we're accustomed to seeing ridiculous things inside the pages of SkyMall... to read more, visit: http://www.jaunted.com/story/2009/11/9/162853/768/travel/Southwest+Gets+Its+Own+Special+Slanket+Skymall+Cover+Starring+Santa!
... View more
Hi RV,
I have confirmed with southwest.com that reservations only require one letter in the first name and two letters in the last name. I am not sure why you could not book with only initials in the first name column, as that is acceptable.
If you only have one name such as BJ and that is it, like Cher or Madonna, and you have no last name, then they have to book with BJ as the last name and FNU for the first name. This is TSA and Customs standard requirements, as Southwest is unable to book or process only one name. So Cher would book as Cher/FNU.
If you have any additional questions, please visit http://www.southwest.com/travel_center/security_procedures.html or call our Customer Relations at (214) 792-4223
Thank you!
... View more
Southwest Airlines Co. (NYSE: LUV) announced today that the Company flew 6.3 billion revenue passenger miles (RPMs) in October 2009, a 1.9 percent increase from the 6.2 billion RPMs flown in October 2008. Available seat miles (ASMs) decreased 9.4 percent to 8.0 billion from the October 2008 level of 8.8 billion. The load factor for the month was 79.2 percent, compared to 70.4 percent for the same period last year. For October 2009, passenger revenue per ASM is estimated to have increased in the one percent range as compared to October 2008. For the ten months ended October 31, 2009, Southwest flew 62.6 billion RPMs, compared to 62.4 billion RPMs for the same period in 2008, an increase of 0.3 percent. Available seat miles decreased 4.8 percent to 82.5 billion from the 2008 level of 86.6 billion. The year-to-date load factor was 75.9 percent, compared to 72.1 percent for the same period last year. This release, as well as past news releases on Southwest, are available online at southwest.com.
... View more
SAN ANTONIO ROSE
I am not at all surprised. Gary Kelly listens to his employees and follows through. He did not go along with buying Frontier Airlines because of the demands by Frontier that were not in the best interests of his employees. Way to go!
... View more
The Savannah/Hilton Head Internantional Airport would love for Southwest to come!
... View more
When it comes to social media branding, Southwest Airlines has been the trendsetter for quite some time, and is looked upon by competition and even other industries. From their very successful blog, “Nuts about Southwest” to its over 700,000 followers on Twitter – they’ve got their act together. And behind these efforts is a very hardworking team led by Paula Berg. I had the pleasure of meeting Paula at the Inbound Marketing Summit in Boston, where she delivered a keynote on Southwest’s social media branding strategy and I led a session for airlines/airports in social media. to read more, visit: http://simpliflying.com/2009/southwest-airlines-success-secrets-on-social-media-revealed-by-paula-berg/
... View more
Ms. VanAxen is so right!!! Charleston (CHS) airport has unreasonably high airfares, as there is no competition. We would appreciate having an airline such as Southwest move into our area. The Charleston area is booming even in this economy with new large corporations, like Boeing and Google, recently establishing in the area. We recently relocated here from the Orlando area and truly miss the good service and good fares offered by Southwest Airlines.
Rhoda Klahne
... View more
