Hi MiddleSeat, I did submit this to customer service via email. I don’t use Twitter, so no tweet here. As for constructive criticism, you make a good point. I should have said, “Under no circumstance should you tell a customer to sit down and shut up. Definitely a bad move when you have delayed their flight because of a mysterious maintenance problem. Also, when you are past the updated time that you said the flight would arrive and it hasn’t, you should expect some customer dissatisfaction. Telling them shut up is problem the worst move in this situation.” How was that? Did it hit the mark?
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